Citi

The Intern is an entry level position at Citi where the student will receive a foundation of knowledge and training required to contribute as a valuable resource in Citi. Interns are administrative and use this position as a start to their career. Assignments focus on attaining core competencies in any of the four core functions at Citi: Global Functions, Institutional Clients Group, Global Consumer Banking, Enterprise O&T

Responsibilities:

• Performs most basic, routine tasks/assignments
• Works under direct supervision with detailed procedures
• May service a very limited number of products/services
• Applies knowledge of routine work area procedures
• Completes standardized activities
• Exchanges basic information with other co-workers
• Resolves task related problems in straightforward situations
• Selects from a limited number of clearly defined options
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• GPA of 3.3 or above
• Demonstrated analytical skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Cooperation and focus in achieving group and client objectives
• Innovative and creative in solving problems
• Quick thinking and detail oriented

Education:

• Graduating with a Bachelor’s/University degree or equivalent experience or master degree the following year

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Ejecutivo de Modulo de Servicio

Funciones Principales del puesto

Atención y servicio a clientes en centros

de atención y sucursales de acuerdo con la normatividad vigente.

Asesoría en trámites de retiro, cambio y actualización de datos, enrolamiento biométricos trámites de traspaso y afiliación, ahorro voluntario, adopción digital resolución de problemas y quejas de los clientes.

Deseable Licenciatura / Áreas

Económicas, Administrativas y Sociales e Ingenierías

Necesario Bachillerato concluido comprobable

Experiencia (en años)

Necesario 1 año de experiencia en servicio a

clientes face to face

Deseable 1 año de experiencia en trámites relacionados con Afores y pensiones

Conocimientos generales en procesos de

atención a clientes cara a cara, excelente

manejo de paquetería office.

Necesario manejo de tecnología digital (Tablet, Smartphone, lectores biométricos)

Lugar de trabajo Cuautitlan.

Job Family Group:

Management Development Programs

Job Family:

Intern

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Read Full Description