Great American Insurance Group

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

The P&C Corporate Claims Division consists of over 100 professionals who support Great American’s highly diversified P&C claims operations across the world. The functional teams within our division include Claims Practices, Claims Counsel, Claims Support Services, Claims Resolution Services and Legacy Claims. The Claims Support Services group is a full claim handling operation providing claim handling to several divisions or lines of business.

The Corporate Claims Division is looking for an Associate Business Project Analyst to join the team in our Cincinnati, OH office. This position will work a hybrid schedule after our initial training period.

The Associate Business Project Analyst will play a vital role in supporting various operational tasks that contribute to the overall efficiency of Corporate Claims. This position is designed to support divisional operations while assisting with structured training initiatives. In addition to providing general administrative support, the employee will serve as a myLearning Course Administrator, assisting with the logistical aspects of our Training & Development offerings. This role will work closely with current administrative support to ensure smooth operational workflows and efficient coordination across teams. The ideal candidate will be highly organized, proactive, and skilled at navigating priorities within a structured and collaborative environment.

Essential Job Functions and Responsibilities

Administrative Support

• Assist with daily administrative tasks. (Examples: REF workorders, ordering supplies, ITNow tickets, etc.)
• Provide general support to Corporate Claims, including scheduling rooms for meetings, order catering for team events.
• Manage payment process for non-claim vendors and claim file payments for employee travel
• Assist with onboarding which includes technology ordering, access requests, and workspace setup.
• Serve as a backup to current administrative support, ensuring continuous coverage and seamless operation while supporting 150+ employees. Will be trained on various processes managed by including but is not limited to shared inboxes, Claims Counsel billing, ClaimCenter bulk billing for vendor payments, and support for the annual budgeting process.

Operational Support

• Update and distribute annual Operations Allocations spreadsheet to Cost Accounting
• Process FNOL billing for My Language Line and Crawford invoices, track on spreadsheets, submit cost allocations for all charges, and send monthly summary to customers (internal & external)
• Manage cost allocations to business units for services

Claims College myLearning Course Administrator

• Submit monthly course renewals across four (4) states for all Claims College offerings.
• CE filing for all attendees of Claims College courses. This includes submission to the state and creation and distribution of certificates to each employee.
• Assist with creating course and class structure within myLearning portal for all Claims College offerings.
• Assist with entering class rosters each month to the myLearning portal for all Claims College offerings.
• Participate in quarterly audits with Claims College to ensure we remain in compliance as a CE provider. We have specific guidelines to be followed when creating items in the myLearning portal which makes it crucial to have a limited number of support inputting this data to ensure compliance.
• Join the Claims College committee for events such as the Claim Connections Claims Conference and assist with logistical items.

Job Requirements

• Bachelor’s degree in Business Administration or related field or equivalent experience.
• Proficient in Microsoft Word, Excel, Adobe, and PowerPoint.
• Demonstrates a strong attention to detail and high level of accountability.
• Ability to work under pressure and prioritize tasks without supervision.

Business Unit:

Corporate Claims

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.