The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Being a team key person to take responsibility for internal product issues and review new features related, solve internal issues, and coordinate with stakeholders
- Acted as a contact point between the operation excellent team and the day-to-day operation team to drive improvement project and being a project executor
- Analyze, monitor, and drive improvement projects to ensure all projects run smoothly
- Analyze gathered information to form an action plan, simplify and break down activities into granular levels before execute
- Managed operations and collaborated with multiple teams, including internal team, operation excellent, product, and other operational functions, to help the organization achieve its business objective
Requirements:
- Bachelor's degree in Business Administration, Logistic, Supply Chain or related field. (Fresh Graduate is welcome.)
- Availability to work in the office 5 days a week and 1 day from home
- Fluent in English, with strong communication and writing skills.
- Proven experience in managing subcontractors to ensure efficient coordination and timely task completion.
- Strong analytical, logical thinking and problem solving skills.
- Ability to coordinate effectively with cross-functional teams.
Read Full Description