JPMorgan Chase & Co.

Job Description

Are you ready to lead and inspire a team in a dynamic finance environment within the APAC region? As a Business Support Management – Administrative Assistant Manager – Associate, you will play a crucial role in managing administrative assistants to ensure efficiency and support the success of our Commercial and Investment Bank (CIB) Finance & Business Management team. Business Support Management (BSM) is a vital function within the Commercial and Investment Bank - Finance & Business Management. Our team provides essential administrative and control-focused support to CIB businesses, collaborating with multiple lines of business, Business Managers, and internal partners such as CIB Expense Management, Business Change Management, Business Controls, Compliance, Human Resources, and Technology.

As an Administrative Assistant Manager – Associate in Business Support Management, you will assume direct management responsibilities for administrative assistants supporting one or more lines of business across the APAC region. Your role is pivotal in maintaining effective relationships with stakeholders, supporting productivity, and contributing to business process optimization.

Job Responsibilities:

• Lead and manage the day-to-day activities of administrative assistants, ensuring efficient operations and providing coverage support.
• Develop and implement performance metrics to drive team success and enhance productivity.
• Coach and support the professional development of administrative assistants, fostering a culture of continuous improvement.
• Maintain a dynamic control and compliance environment, helping to mitigate risks in business processes.
• Build and maintain effective relationships with key stakeholders, acting as a liaison to ensure seamless business connectivity and support.
• Manage relationships with internal business partners across multiple lines of business within the Commercial & Investment Bank.
• Contribute to the execution of strategic initiatives to improve productivity and leverage resources effectively.
• Assist in the performance management process for direct reports, advocating for administrative staff needs and supporting their career growth.
• Participate in compensation planning and deliver clear communication regarding compensation to direct reports.
• Support Business Support Management projects to drive the BSM agenda, enhance controls, and optimize efficiencies.

Required Qualifications, Capabilities, and Skills:

• Minimum of 3+ years of experience in Human Resources, Administration, or Management.
• Proven track record in managing teams and driving performance improvements.
• Strong oral and written communication skills, with the ability to articulate ideas clearly and effectively.
• Solid analytical skills to troubleshoot and leverage data for problem-solving.
• Excellent problem-solving skills and a results-oriented approach.
• Customer service and client-facing experience, with strong relationship-building skills.
• Ability to listen well, influence others, and work collaboratively in a team-based environment.
• Organized and able to meet deliverables in a fast-paced and changing environment.
• Bachelor's Degree or equivalent.

Preferred Qualifications, Skills, and Capabilities:

• Experience in an Investment Banking or Financial Services organization.
• Ability to work independently and effectively manage multiple priorities.
• Strong focus on delivery and a proactive approach to managing challenges.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.