Teleperformance

Qualifications

Competencies:

Professional/Technical Knowledge

• Knowledge on business continuity & disaster recovery concepts and standards
• Basic knowledge on project management & planning activities
• Proficiency in the use of computing applications and office automation in a corporate setting
• Integrity
• Customer focus
• Innovation
• Communication and interaction skills
• Analytical and diagnostic skills
• Presentation skills

Knowledge Education and Experience:

• Bachelor’s degree in a Technical and/or Management discipline
• At least 2 years experience in project implementation/project management
• Experience in leading and participating in group analysis exercises
• Experience/Exposure to BCM and Risk Management (preferred)
• Management training experience and/or background (preferred)
• Multi-lingual (English/Mandarin/other languages)

Responsibilities

Responsibilities:

Plan Development:

• Work with the Business Continuity Head in the development of Project Plans for the delivery and deployment of the BC Lifecycle across the enterprise (Planning & Implementation)
• Serve as an internal consultant to Client Operations, non-Operations support teams & vendors in the coordination and deployment of BC resilience and redundancy strategies
• Develop & Maintain BCM templates & documents as well as other documents relating to BC policies & standard
• Coordinate the implementation of Client Operations’ BC plans in line with the enterprise BC-DR Framework and ISS Compliance requirements

Program Implementation:

• Serve as a key contact to the EMT and the DART as assigned by the BCM Head during business impacting (emergency) engagements
• Facilitate the Monitoring, Review and Maintenance of Business Continuity and Recovery plans
• Provide support during plan activation & implementation; up to immediate-post-event reviews, lessons learned and next step/improvements of existing contingency plans
• Provide subject matter expertise on BCM processes. Coordinate between departments on the BC Plans

Documentation:

• Ensure the currency of BC documentation of Client Operations and non-Operations Support Teams across the different phases of the BCM Lifecycle
• Maintain and update BCM tools/portal/reports to ensure availability of most current changes and updates

Training Support:

• Ensures currency of training modules, awareness programs and other resources in support of the BCM approach and lifecycle
• Serve as advocate for BCM to Client Operations & enterprise support teams