At DistributionNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.
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JOB DESCRIPTION:
The Service Coordinator will be responsible for providing service estimates and quotations to potential service customers. Including parts pricing, labor, travel, per diem, shop supplies, etc.
JOB RESPONSIBILITIES:
- Coordinate all service calls.
- Opens, post, and close all SRO’s (Service Repair Orders).
- Ensure service technicians are at least 80% - 85% billable.
- Submit warranty claims with follow up to ensure factory pays claims.
- Handles all shipping and receiving duties.
- Answer all incoming service department calls first with as little consultation with mechanics as possible.
- Cold call old customers to do service work and get out old files for review.
- Assist in keeping ALL shop expenses to minimum.
- Maintains technician log hours of billable and non-billable to produce efficiencies and see where expenses can be cut.
- Other duties, as assigned.
PREFERRED REQUIREMENTS:
- High School diploma and/or equivalent in work experience
- Excellent interpersonal skills, proficient in oral and written communications
- Assembly experience preferred but not required
- Basic reading skills. Must be able to follow directions
- Customer service oriented
- Computer navigation and utilization skills with excellent Microsoft office proficiency
- Ability to perform work accurately and thoroughly
- Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
- High attention to detail, time management, and self-motivation skills
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