Mobile County, Alabama

General Information

This is administrative and supervisory work in directing the operations of the 311 Program for the City of Mobile Information Technology Department.

Jurisdiction

Yearly Salary

Mobile County

$60,164

Requirements

MINIMUM QUALIFICATION REQUIREMENTS: Attainment of a minimum of a bachelor's degree in business administration, public administration, communications, public relations or closely related area, and a minimum of three years increasingly responsible experience in customer service or call center management; or a combination of education or experience equivalent to these requirements.

Description

For more information, please see Class Specifications | 311 PROGRAM MANAGER | Class Spec Details

Important Information

All applications should be submitted online through the Mobile Civil Service Job Opportunities page. Paper notifications are not available; therefore, “email” should be selected. Accuracy and truthfulness are of primary importance for Civil Service System employment, and all applications are reviewed with this in mind.

If needed, computers are available in our office at 1809 Government Street, Mobile, AL. Our office hours are 8:00 am to 5:00 pm, Monday - Friday, except for holidays.

Eligibles selected for appointment must meet the established medical and physical standards for the class of work. The medical examination must be by one of the physicians designated by the Personnel Board. Appointees must bear the cost of the examination.

A person with a disability may request accommodation by contacting the Mobile Civil Service at 251-470-7727.

Adam Bourne, Civil Service Director

The agencies we serve are equal opportunity employers

The Mobile County Personnel Board promotes and encourages progressive personnel policies in all of its jurisdictions. Among the benefits enjoyed by local full-time merit system employees as a result of these policies are:

• 10 days annual vacation with accumulation to 35 days (The number of days earned increases based on years in the merit system, with a maximum of 25 days per year for 25 or more years of service)
• 10 days paid annual sick leave with no limit on accumulation
• 12 paid holidays each year (some jurisdictions may vary)
• Group medical plan (most jurisdictions)
• Paid life insurance (in some jurisdictions)
• Retirement plans
• Employee Credit Union
• Promotion by competitive exam
• Periodic review and adjustment of salary rates to be competitive with local employees and to provide cost of living increases
• Opportunities for continuing education and self-development through formalized academic and in-service training programs