OpenText

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

The Cloud Services team is at the core of delivering and operating our commercial products to our customers at OpenText. You will join a team of global database reliability engineers to design, automate, build, operate, and continuously improve the database services that back our customer-facing SaaS products. You will be responsible for operating a highly available design that includes security, scalability, monitoring, upgradeability, and data backup and recovery, across non-production and production environments. You will work in a fast-paced organization while quickly learning new skills and consistently creating ways to meet service-level agreements for our global cloud services.

The best person for this role is someone who has a collaborative spirit - in our world, it is not about being a hero and having all the answers, it is about sometimes saying "I don't know" and working on finding solutions rather than starting with an assumption. The team needs someone who can ask questions, learn from others, and turn chaos into order. This role would be a great fit for someone with creative and innovative critical thinking skills. You will develop and implement solutions that operate at scale. Our teams are empowered and expected to improve our products to deliver a reliable experience to customers.

WHAT THE ROLE OFFERS

• Support the design, automation, implementation, and continuous improvement of highly available and scalable database services across Oracle, PostgreSQL, and MySQL.
• Support customer environments by performing routine maintenance activities such as backups, restores, patching, and upgrades, including scheduled weekend support.
• Develop and manage monitoring and telemetry solutions to proactively assess database health, performance, and utilization.
• Collaborate cross-functionally with development, architecture, and support teams to design, deploy, and maintain new and existing database solutions that meet business and technical requirements.
• Ensure data integrity, system resilience, and business continuity by supporting the implementation and validation of high availability and disaster recovery configurations.
• Lead or participate in incident response efforts, including root cause analysis and post-mortem documentation for service-impacting events.
• Create and maintain infrastructure-as-code solutions for automating database operations using tools like Terraform and Ansible.
• Support cloud-native transformations, including the migration of legacy VM-based deployments to managed database services in AWS.
• Identify and drive tactical and strategic improvements to database platforms, focusing on service health, performance, reliability, observability, and scalability.
• Contribute to long-term capacity planning, growth forecasting, and resource optimization efforts.
• Define and promote reusable technology design patterns, ensuring consistency, maintainability, and scalability across environments.
• Maintain high-quality technical documentation, including standard operating procedures, change plans, and incident records.
• Participate in global on-call rotations, ensuring round-the-clock support coverage and rapid incident response.

WHAT YOU NEED TO SUCCEED

• Deep expertise in Oracle including installation, configuration, upgrades, and performance tuning.
• Strong skills in Postgresql database Administration including installation, configuration, upgrades, and performance tuning.
• Proven experience managing large-scale, complex database environments in enterprise and Linux-based systems.
• Strong skills in performance tuning, query optimization, indexing, and workload analysis.
• Solid understanding of high availability, disaster recovery, and replication strategies.
• Experience in a DBRE or SRE role is a plus, with a focus on automation and infrastructure, such as code, using tools like Terraform, Ansible, and GitLab.
• Familiarity with private and public cloud platforms (VMware, AWS) and their managed database services (e.g., RDS).
• Experience in using monitoring and alerting tools (e.g., Prometheus, Grafana, Zabbix, PagerDuty).
• Familiar with orchestration and automation tools (e.g., RunDeck, Ansible Tower).
• Strong collaboration skills with cross-functional teams (development, operations, support).
• Bachelor’s degree in Computer Science, Information Technology, or a related field.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.