Atlantic Health System is seeking a Full-Time Patient Experience Liaison at Morristown Medical Center. Required shift: 12:00PM – 8:00PM, including alternating weekends. Starting rate $20/hr.
Essential Functions/Responsibilities:
- Acts as a liaison for all patients and families.
- Utilizes the skills and provides experience to the family members of the patient for patient care experience.
- Works with the team members, staff and physicians.
- Analyzes and resolves complaints and concerns and communicates issues to appropriate staff.
- Works with individuals or departments to minimize service delays and communicates delays to patients and families.
- Performs other related duties as assigned.
Requirements:
- High School Diploma or GED equivalent required.
- Bachelor’s degree in healthcare or relevant area preferred.
- To provide a safe environment to our patients, we require that all candidates must be able to read, write and speak English.
- Working Knowledge of Microsoft Office required.
- Must effectively manage time, and function as a self- starter by being proactive.
Relevant Experience:
- Excellent customer service experience preferred.
- Retail experienced preferred.
- HCAHPS knowledgeable preferred.
- Bilingual preferred.
- Proficient with Epic (preferred).
- Previous experience in caring for patients and families preferred.
- 2 years’ experience in Healthcare, Customer Service, Hospitality or relevant area preferred.
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