about the role
Key Tasks and Responsibilities:
- Solve systems service incidents.
- Perform systems service changes.
- Implement systems new releases, .
- Perform release management including operating systems upgrades, service packs installation, virtualization and middleware upgrades and patches as well as software and hardware migrations.
- Perform configuration management asks and ensures at all time the systems inventory is populated with an up to date information reflection operational changes.
- Identify systems problems, assign it to the proper engineering/fix group responsible for solving it, and follow up with the fix group until the problem is solved.
- Contribute in service operation processes management including contribution providing reason for outage (RFO), root cause analysis (RCA), technical instructions (TIN), service improvement plans (SIP), post implementation review (PIR) and case detailed report (CDR).
- Provide leadership and coaching to L1/service desk/PSM when needed.
- Contribute in providing the right level of working hours and shifts coverage for business operation necessary to deliver the support service.
- Perform other tasks in line with systems services operation as suggested by management.
about you
Skills / Qualifications:
- Excellent understanding of systems technologies (operating systems, Hardware servers including blade/rack mountable servers, virtualization, storage, and backup).
- Excellent understanding Network Architecture, Backup/ Restore, Storage Area Networks .
- Excellent communication, facilitation and customer facing skills.
- Very good understanding of systems related products (Microsoft Windows 2K/2K3/2K8/2K12, VMWare/NSX, Postgres , DNS/DHCP, Trend Micro AV ).
- Familiar with other products like ( CyberArk , Netbox & JFROG , .. )
- Active directory large deployments
- Very good understanding of project management.
- Very good technical reports writing skills.
- Certification MCSA and VCP is required, MCSE, MCITP, Citrix are a plus.
additional information
Educational background:
- Computer, Communications or Electronics B.Sc. or B.Eng. Degree.
- Soft Skill/Business Courses (Time management, facilitation skills, interpersonal skills, communication skills ...) is a plus.
Professional Experience:
- At least 5 years of IT professional experience.
Languages:
English, perfect Written and Spoken
French is a big plus
department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular
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