about the role
The responsibilities will include but not limited to
- Mobility Operations International team is one of the Security support teams that is responsible for the incident/change/release management to support the end to end mobility Solutions.
- Resolve service incidents by troubleshooting & solving faults reported through: BEM Alarms, Oceane and Remedy Cases or CSM/CSD/COM signed emails or any other tools.
- Perform service changes by assessing risk and implementing requests reported within the agreed Change Management process through: MSCT , CCS and MACHX change requests or Diapason Email requests
- Resolve service problems by performing root cause analysis and designing action plans for unknown errors reported through: Problem Management Dashboard, BEM Alarms, Oceane and REMEDY Cases or CSM/CSD/COM signed emails or any other tools.
- Maintain the MOI Incident and Change management activity Backlog up to date on daily basis
- Plan and perform Service Improvement plans for the customers if needed.
- perform technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion.
- Provide trainings to New Comers.
- Act as a point of reference for both Technical and Processes inquiries from other team members or external customers.
- Generate Daily/Weekly/Monthly/Semi-Annual and Annual reports.
- Perform weekly/Bi-weekly Tickets Audits and ensure that all the regulations and processes are followed in the tickets
- Hold complete delegate responsibilities such as attending meetings , manage team resources in the absence of the team manager.
- Represent the Mobility team in internal or external meeting
- Comply to any additional tasks that will be assigned by the team manager
about you
Must have
- At least 6 years of professional experience.
- At least 4 years of IT/Network security support technical experience.
- Very good understanding of network security technologies (IPSec, VPN,AAA,CISCO security, PKI, RAS, RADUIS,TCACS, Firewalls, Antivirus and SSL.
- Excellent understanding of IT & networking fundamentals
- Excellent phone business communication & facilitation skills
- Good understanding of the mobility and managed authentication services (Legacy BAS, Purple SAS ,New BAS , Nortel IPSec, Managed PKI Services, Secure my device, IP Dial and Juniper SSL).
- Good understanding of ITIL incident & change management processes.
- B.Sc degree in computer, communication or electronics engineering.
- Fluency in English both Written and spoken
- Very good communications Skills
Nice to have
- Certification in CCNA Security, CCSP and Linux Redhat
- Soft skill / business courses (Time management, facilitation skills, interpersonal skills, etc ...)
- Fluency in French both written and Spoken
additional information
About the team
- The largest Network Security team in the middle east, responsible for network security incidents, changes, release and problem management.
department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular
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