Orange Business Services

about the role

Key tasks and responsibilities:

• Troubleshooting and resolving high complexity customer faults.
• When resolution is not possible ensuring the fault is passed to the most appropriate group able to resolve.
• Perform service changes by assessing risk and implementing requests reported within the agreed Change Management process through Orange Change tools.
• Perform solution releases by authorizing, validating (changes, upgrades, updates, patches and migrations) and implementing them.
• Manage customer (internal and external) calls and provide them with regular updates as per each of the service support processes
• Perform technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion.

about you

Skills and Qualifications:

• Very good understanding of networking (TCP/IP, routing OSPF, switching)
• Very good understanding of application & network security concepts & technologies
• Networking Experience - VPN technologies such as IPSec and VPN clients
• Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)
• Authentication systems such as LDAP, MS AD etc
• Knowledge of protocols such as HTTP, SMTP, FTP, DNS
• Experience with operating systems such as Linux, Unix and Free BSD
• Network troubleshooting experience - Familiarity with tools such as Ping, Traceroute, MTR, and Network Protocol Analyzers such as tcpdump, Wireshark
• Working knowledge routing, load balancing and resiliency.
• Working knowledge in large scale enterprise end-point security.
• CCNA security or Security+ certified
• English fluency is mandatory & French fluency is an asset.

Educational Qualifications:

• B.Sc. degree in Computer Science, communications or electronics engineering
• CCNA security certified.

Professional Requirements:

• At least 1 year of IT/Network security technical experience
• Good experience with Palo Alto, Check Point, F5, Cisco ASA and/or Fortinet and preferably other vendors including Ivanti (Pulse Secure).
• Solid experience in an IT service role, where you have been required to support and troubleshoot network security environments
• You must have the ability to communicate clearly, verbally and in writing at all levels
• You must have the ability to work as part of a team or independently with minimal supervision

department

Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

contract

Regular