Amwins

Vendor Management Analyst

Amwins focuses on cultivating, grooming, and growing its employees by providing paid on the job training incorporating our bottom line of building everlasting bridges through collaborative opportunities fostered through learning and developing tomorrow leaders! Maintaining a professional environment is important, even in a remote setting. When participating in virtual meetings and collaborative work, please ensure your camera is on and you are dressed professionally. This helps foster engagement and strengthens our team presence. Client Services is a vital part of our firm; those who join our team now will have strong opportunities for advancement as the department grows swiftly and steadily. Charlotte is our home base for all our firm's divisions, leading to additional career advancement paths in other departments.

The Vendor Management Analyst plays a critical role in supporting the implementation of new projects by coordinating with vendors, monitoring performance, and ensuring contractual and service level compliance. This role bridges project teams and external vendors to ensure successful project execution, timely deliverables, and alignment with organizational goals.

Essential Duties and Responsibilities

• Manage multiple project implementations across multiple vendors concurrently ensuring timely delivery and alignment with desired outcomes and strategic goals
• Collaborate with stakeholders ensuring operational requirements and expectations are documented and managed against upfront, during and post implementation with the vendor
• Facilitate, develop and maintain project plans with defined scope, goals, deliverable and timelines in collaboration with stakeholders
• Providing clear direction and resolving conflicts by making decisions and maintaining team morale and project momentum
• Routinely monitor performance, metrics and tasking of the project and associated service
• Identify, assess, and mitigate risks and issues that may impact project success
• Prepare and present weekly reporting on project progress, timelines and outcomes with detailed action plans for projects at risk
• Coordinate and prioritize tasks across projects to balance resources and reduce bottlenecks
• Refine existing service goals for vendor partners including quality and efficiency metrics
• Review escalations and exceptions weekly and implement action plans to resolve
• Conduct quality audits for new and existing services
• Implement best practices and process to enhance multi-project delivery and team efficiency

Skills

• Ability to work in fast-paced environment and manage multiple vendor relationships concurrently
• Aptitude to deal with ambiguity, creative and pragmatic approach to problem solving
• Excellent communication and stakeholder management skills
• Self-starter that possesses decision-making and recommendation abilities
• Strong time management, prioritization, and organizational skillset
• Emotional intelligence and conflict resolution
• Project management experience
• Vendor management experience