Zumiez

Associate Product Operations Coordinator

Department: Product and Brand Services (PBS)

FLSA Status: Non-Exempt

Employment: Full-Time

Wage Range: $27.00 - $29.00 Hourly

Reports to: Design Manager

Location: Zumiez Home Office - Lynnwood, WA (In-Office)

Effective Date: 06/10/2025

Zumiez and Product and Brand Services (PBS)

Zumiez is a leading specialty retailer of apparel, footwear, accessories, skateboards, and snowboards for young men and women who want to express their individuality through the fashion, music, art, and culture of action sports, streetwear, and other unique lifestyles. Headquartered in Lynnwood, Washington, Zumiez operates over 700 stores in North America, Europe, and Australia. We operate under Zumiez in North America, Blue Tomato in Europe, and Fast Times in Australia.

The Zumiez Product and Brand Services (PBS) team is responsible for over 30 unique brands spanning various categories, including men's and women's apparel, accessories, and snow/skate hardgoods. These brands are comprised of private label, licensed, and owned brands.

Position Purpose

The Product Operations Coordinator supports all PBS product teams by maintaining seasonal calendars, coordinating key project milestones, and driving process flow between teams. This role plays a critical part in helping the team meet goals and deliverables by keeping workflows organized and timelines clear. The ideal candidate is a highly organized, detail-oriented self-starter with strong administrative and communication skills who thrives in a fast-paced, creative environment.

Job Duties & Responsibilities

• Works with inter-departmental and cross-functional partners to ensure deliverables and milestones are met
• Ensures all creative milestones are set, up to date, consistent, and maintained
• Facilitates weekly seasonal milestone and project Kanban meetings with the PBS management team
• Partners with internal and cross-functional teams to confirm availability and resolve scheduling conflicts
• Maintains and updates milestone information within our calendar management software (Airtable)
• Anticipates and manages potential blockers across calendars, projects, and delivery phases; escalates to appropriate partners and proactively collaborates on solutions
• Regularly audits product calendars to ensure alignment with cross-functional and organizational timelines
• Supports team managers with travel coordination and sample budget tracking
• Acts as a point person for troubleshooting or training related to design tracking tools such as Airtable or Figma
• Captures meeting notes and provides timely recaps to relevant stakeholders
• Prepares and maintains the Design Room for meetings and presentations
• Assists in organizing team offsites and internal team events
• Manages sample organization, labeling, and preparation for reviews, workshops, and presentations
• Actively identifies areas for process improvement and proactively recommends solutions
• Supports product sample tracking for various marketing and brand initiatives
• Performs other duties as assigned by the Manager

Qualifications:

• 1–4 years in a related field (e.g., design coordination, design or production assistance)
• Strong organizational skills with high attention to detail
• Proficient in Microsoft Office, Airtable (or similar), and digital whiteboarding
• Experience with Adobe Illustrator is a plus
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Must be solution-driven and have excellent communication skills
• Strong written and verbal communication skills
• A collaborative mindset with a passion for apparel and design

Physical Demands and Work Environment

Ability to sit/stand in a stationary position in an office environment for extended periods and work on a Mac or PC without limitations. Must be able to distinguish colors and inspect the material on the product.

BENEFITS:

• Health, Vision, and Dental Insurance following an initial wait period
• Disability insurance
• Paid Parental Leave
• Paid Sick Leave, following an initial wait period
• Paid Vacation, following an initial wait period
• Employee Assistance Program
• Healthcare Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account (FSA)
• Zumiez merchandise discount
• 401(k) plan after meeting eligibility requirements
• Employee Stock Purchase Plan (ESPP) after meeting eligibility requirements
• Bonus eligibility in addition to base compensation

This job description is not all-inclusive and is only intended to describe the general nature of the work. All job responsibilities are essential job functions. Job responsibilities and requirements are subject to modification to accommodate individuals with disabilities reasonably. The Company reserves the right to modify the job description as it deems necessary for proper business operations.