Thomson Reuters

Senior Site Reliability Engineer, ONESOURCE Indirect Tax

Thomson Reuters ONESOURCE Indirect Tax’s SRE team is looking for a Senior Site Reliability Engineer who will provide hands-on technical skills and share industry best practices with other team members on core SRE principles and tools. The Site Reliability Engineer will participate in end-to-end operational aspects of ONESOURCE Indirect Tax Applications by working closely with Architects, DevOps, Product, and development teams to ensure we get the most out of the software on AWS and OCI.

Develop, Deliver, and Support: By applying modern SRE operational & development practices, you will be involved in the entire operational support, Monitoring, automation, building, and delivering high-quality solutions for the team.

Be a Team Player: Working in a collaborative team-oriented environment, you will share information, value diverse ideas, and partner with cross-functional and remote teams.

Be an Agile Person: with a strong sense of urgency and a desire to work in a fast-paced, dynamic environment, you will deliver solutions against strict timelines.

Be Innovative: you are empowered to try new approaches and learn new technologies. You will contribute innovative ideas, create solutions, and be accountable for end-to-end deliveries.

Be an Effective Communicator: through active engagement and communication with cross-functional partners and team members, you will effectively articulate ideas and collaborate on technical developments.

About the Role:

In this opportunity as Senior Site Reliability Engineer, you will:

• Represent operations in a technical fashion to leadership and development teams.
• Participate in meetings regarding the stability, scalability, and supportability alongside development and other operations teams to continue evolving our monitoring and operational procedures for system architecture.
• Contribute to and develop documentation on application services, infrastructure details, recovery procedures, root cause analysis, and post-incident review.
• Create and manage application and infrastructure dashboards, runbooks, and automate the playbooks.
• Perform the following change management functions: software deployments, server maintenance requests, documenting change procedures/instructions, present in change advisory board meetings for necessary approvals.
• Respond to and mitigate incidents as they occur within the environment.
• Adhere to the following cloud security best practices; Design, create, and manage the performance, availability, recovery requirements, and standards across the observability platform.
• Assist the engineering function by influencing decisions through advice, counsel, or facilitating of services
• Perform troubleshooting, deploy systems, or execute maintenance tasks as necessary to meet the specified SLOs
• Perform periodic on-call duty on a rotational basis - including weekends.

About You:

You’re a fit for the role of Senior Site Reliability Engineer if your background includes:

Experienced Site Reliability Engineer with 6+ years of experience in DevOps, SRE roles.

Keen to learn complex architectures and come up to speed quickly.

A self-learner, self-driven, and able to operate with minimal supervision.

Able to demonstrate ownership of accountabilities.

Able to successfully communicate with business partners, management, and technical team members.

Experienced SRE with development or DevOps background, worked on enterprise-scale applications.

Proficient user of AWS, OCI and Monitoring tools like DataDog etc.

AWS SysOps Associate or DevOps professional certified is a plus.

Proactive in raising problems and identifying solutions.

Strong sense of customer service.

Able to work in a highly collaborative team setting.

Approaching work with a DevOps and continuous improvement mindset

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

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