Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.
We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture!
NeoGenomics is looking for a Senior Service Now Developer for their IT Planning & Strategy team wants to continue to learn in order to allow our company to grow. This is a remote, Monday – Friday day shift position.
Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics:
As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.
Position Summary:
As a Sr. Developer will lead the design, development, and implementation of innovative ServiceNow solutions that drive enterprise-wide service delivery and operational efficiency. This role is instrumental in architecting scalable solutions across multiple modules, mentoring fellow developers, and collaborating with cross-functional teams to support automation, integration, and digital transformation initiatives.
Responsibilities:
- Lead the design, development, and enhancement of core ServiceNow modules including ITSM, Strategic Portfolio Management (SPM), Enterprise Architecture (EA), and CMDB ensuring scalable and maintainable solutions
- Build and maintain a robust accurate CMDB aligned with the Common Service Data Model (CSDM) including data ingestion strategies CI class modeling relationship mapping and lifecycle management
- Collaborate with business stakeholders and cross-functional teams to gather and analyze requirements translating them into effective user-centric ServiceNow solutions
- Provide expert guidance to functional and administrative teams on ServiceNow architecture development best practices and platform governance
- Ensure compliance with ServiceNow development standards security policies and platform performance benchmarks
- Maintain strict adherence to GxP and SOX compliance requirements including audit readiness change controls and validation protocols for regulated environments
- Lead planning and execution of ServiceNow upgrades ensuring backward compatibility risk mitigation and minimal disruption to business operations
- Mentor and provide technical leadership to junior developers and administrators fostering continuous learning and skill development
- Conduct peer code reviews and ensure accurate and comprehensive technical documentation is maintained across projects
Experience, Education and Qualifications:
- Bachelor’s degree in computer science or related field; or equivalent work experience required
- At least 5 years of hands-on experience in ServiceNow platform administration, configuration, and scripting—including custom application development and module implementation
- At least 8 years of overall experience in an enterprise IT environment with a strong understanding of IT service management practices, systems integration, and the software development lifecycle (SDLC) required
- ServiceNow – Certified System Administrator (CSA) required
- Service Now - Certified Application Developer (CAD) required
- Certified Implementation Specialist (ITSM, SPM, Discovery etc.) preferred
- Proven track record of successful solution design and implementation of CSDM, CMDB, ITSM, and related ServiceNow applications in large enterprise environments
- Possess advanced proficiency in JavaScript, GlideScript, and front-end technologies such as HTML/CSS with experience developing and consuming REST/SOAP web services
- Have a strong understanding of ServiceNow platform architecture including ACLs, data modeling, Workspaces, and Flow Designer
- Work in Agile/Scrum environments contributing to iterative development cycles and cross-functional collaboration
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