City of Seattle, WA

Position Description

Are you adaptable, function well in a changing environment, and committed to excellence? If so, we are looking for you! As one of the country's most technical cities, we are seeking individuals committed to improvement who can help make our vision of scalable, sustainable IT solutions a reality. The City of Seattle is on the cusp of some amazing change and is seeking candidates to fill a Business Systems Analyst (ITP-B, BU) opening with Seattle Information Technology (IT).

About our City and Team

The City of Seattle is creating the civic technology foundations that help our community thrive through our One Seattle vision and initiatives. As the largest city in the Pacific Northwest and 17th in the nation, the City provides a large array of services and infrastructure. With a total budget of over $8 billion and more than 13,400 employees, we serve 780,000 residents and tens of thousands of businesses across 83 square miles. Indeed, we have 800,000+ reasons to excel every day.

We are proud that Seattle is a hub of innovation and culture. The City aspires to reflect that spirit in our municipal services. For our Seattle IT team, we play a crucial role in enabling smart, equitable, and responsive services for City employees, Seattle residents, and local businesses. We work to unleash our people and community through technology solutions, infrastructure, and well-executed projects that are secure and resilient. We invest in open access to City information, privacy and responsible technology use, digital access, collaboration, customer service, and strategic planning. We are a leader in local government progress towards responsible AI adoption. These are Seattle’s values in action. Our work is powered by people who share a mission of public good and care about being great in their professional fields together. We foster a culture of collaboration, continuous growth, shared high standards, and a flexible and empowering workplace for all team members.

Seattle IT's mission: We put powerful information and tools in the hands of people to unleash brilliance in service to our community. You can see Seattle IT’s direction here: ITStrategicPlan2025-2027.pdf (Download PDF reader)(Download PDF reader). Join us in making Seattle as connected and innovative as the community we serve!

Job Responsibilities

As a Business Systems Analyst, you will be a part of the Enterprise Permitting, Inspection, and Compliance (EPIC) team within the Business Solutions Division, and serve as the Information Technology Advisor for the Buildings and Energy programs in the Office of Sustainability and Environment (OSE). This role will advise on technical investments to support the implementation of OSE’s policies and programs like the Building Emissions Performance Standard (BEPS) and Benchmarking laws. You will also work with the various program managers to recommend, develop, and implement IT solutions, such as custom SQL databases and web-based applications, and work with program managers to translate complex policy requirements into the recommended technical investments. In addition, you will lead these technology efforts as the project manager for the development and implementation of IT solutions, working with the Seattle Information Technology Department (ITD) and supervising vendors/consultant teams.

In this role, you will develop internal process improvements and operational and administrative policies, as well as be responsible for tracking and managing the BEPS IT project budget of $5.3 million. Additionally, you will be working with business staff to find opportunities for system improvements, assessing work requests, investigating and documenting business requirements, determining configuration and design solutions, seeing changes through to a successful implementation, and solving issues in a production environment. This work is primarily associated with the BEPS Portal application.

You will be responsible for:

• Product Ownership: Lead OSE's technology investments, from overall systems planning to development, operational management, and data communications.
• Subject Matter Expertise: Act as the City's SME on technology product and services strategy to support complex business practices related to BEPS.
• Continuous Improvement: Plan, implement, and scale a continuous improvement framework for the Buildings and Energy (B&E) program, focusing on technology solutions.
• Stakeholder Engagement: Identify and drive technology strategy and investment needed to provide complex services to diverse stakeholders.
• Technology Portfolio Management: Recommend management strategies for the portfolio of products supporting OSE's climate policies, including integration or transition of systems to align with BEPS.
• Stakeholder Alignment: Strategically align stakeholders and teams around the development, purpose, delivery, and adaptation of technology products and services.
• Equity and Inclusion: Support equity and inclusion goals by recommending approaches for customer accessibility and removing barriers to compliance success.

Here’s more of what you’ll be doing:

• Listening carefully and asking clarifying questions about business requests, translating those into business process requirements, and system design.
• Analyzing sophisticated system issues to identify the root causes, proposing comprehensive solutions consistent with program-level system design standards, and assisting with implementation of changes.
• Reviewing legislative language to identify potential impacts to business processes and resolve scope of system design changes required to meet new mandates.
• Quickly learning a system’s capabilities and configuration options and devising creative solutions for business needs within that framework.
• Crafting and updating software specifications; ensuring that system documentation libraries are kept up to date and well organized.
• Configuring software using standard software configuration tools.
• Supporting creation of test materials, and assisting test team in resolving problems, working with software vendors when appropriate.
• Identifying, documenting, and resolving issues, raising concerns as appropriate.
• Following established project or departmental review and approval processes and standards for all work.
• Supporting department goals in promoting diversity, race, and social justice.
• Ensuring that policies, programs, and practices actively address and dismantle systemic inequities that impact marginalized communities.
• Implementing and enforcing policies that promote inclusion, prevent discrimination, and support underrepresented employees.
• Ensuring workplaces and services accommodate diverse needs, including those related to disability, language, and cultural differences.
• This position requires occasional non-standard working hours.
• Performing varied tasks as assigned commensurate with classified position level.

Qualifications

NOTE: Equivalent combinations of education and experience will be considered for the required qualifications.

Required Minimum Qualifications

• Five years in-depth experience as a business systems analyst, or a combination of education and experience that demonstrates the ability to perform the position duties.
• Analytical approach seeking to know more to help business think of the bigger picture.
• Familiarity with Software Development Life Cycle methodologies and templates.
• Good communication and active listening skills; able to connect with both technical and business staff.
• General knowledge of database structures and tools (such as SQL, Oracle, MS Access, etc.), including the ability to design and implement queries.
• Ability to handle scope as it pertains to areas of responsibility and keep the project manager and supervisor informed of changes and impact to assigned projects.
• Ability to work independently while maintaining appropriate communications with supervisor about progress and issues.
• Ability to manage time well to meet project milestones.
• Ability to effectively work in a multi-cultural workplace with a diverse customer base.

Desired Qualifications

• Bachelor’s degree in computer science, computer technology or equivalent field or experience.
• Experience working with vendors providing support for Commercial Off-The-Shelf (COTS) applications.
• Experience implementing off-the-shelf business applications, including gap-fit analyses, capabilities assessments, design, configuration, and testing.
• Experience leading small IT projects with staff resources from a variety of IT specialties.
• Experience working with Software as a Service (SaaS) vendors.
• Familiarity with SaaS products and vendor communication.
• Ability to see beyond the assumed issue to identify and find solutions for underlying business goals.

Additional Information

Salary: The full salary range for this position is $52.63 - $79.00 per hour. The salary for this individual role has been identified as $70.00 per hour.

Why work at the City of Seattle?

The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our views and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services.

The City offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans.

Application Process: To be considered for this role, a cover letter and resume are required with your application. We encourage you to use your cover letter to discuss why you want to do this work and how you meet the qualifications for the position. Your resume should summarize the talent, experience, knowledge, and skills you bring to this work. Apply online at https://www.governmentjobs.com/careers/seattle/.

If you have any questions, please contact Naomi Recania at naomi.recania@seattle.gov.

Workplace Environment (Telework Expectation): This position offers the flexibility of a hybrid work schedule. At this time, hybrid telework schedules have a minimum requirement of three days onsite per week. Individual schedules are based on operational needs and agreement between the employee and their supervisor.

Background Check: This hiring process involves a background check of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided an opportunity to explain or correct background information.

Who may apply: This position is open to all qualified candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The City encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience.

Union: This position is covered by a collective bargaining unit; International Brotherhood of Electrical Workers, Local 77. For information explore Local 77’s website.

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The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.

More information about employee benefits is available on the City's website at:

"Most" Employees Plans - Human Resources | seattle.gov