Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. Roles & Responsibilities - Develop and implement partner operations management programs with focus on improving workflows, processes and performance metrics - Coordinate planning and execution for multiple small to large-scale projects in support of E-commerce moderation - Focus on continual process improvement by scoping tool improvements, utilizing data analytics to improve key performance metrics, and partnering with cross functional teams to optimize outcomes - Analyze, evaluate, and overcome program risks, and produce program reports for stakeholders - Support for system tool issues reported by Business Partners, raise on call and coordinate information needed for troubleshooting - Work closely with internal teams to identify struggling areas that should be addressed by business partners and to optimize new and existing processes impacting buyers/sellers/creators
Minimum Qualifications: - Bachelor's Degree in business administration, project management or equivalent practical experience. - Minimum 3 years' working experience in project/program management or online moderation/customer service, with at least 2 years' experience in a vendor operations role. -Proficiency in English and Portuguese is required for the role. - Track record of launching and delivering partner operations management improvements across multiple geographical locations. - Able to travel to business partner sites frequently. Preferred Qualifications: - Master's degree in business administration or equivalent practical experience. - Experience in e-commerce or marketplace platforms. - Able to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements. - Self-motivated with a track record in stakeholder management, problem-solving skills and able to thrive in an ambiguous working environment.
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