NASDAQ

The CIT System Operations Senior Analyst is a dynamic role that requires a comprehensive understanding of various IT systems and the ability to provide exceptional support to our users. The CIT systems ops will be responsible for troubleshooting and administering Office 365, managing Active Directory users, computers, and groups, and ensuring seamless remote management of devices and systems.

Why Nasdaq

When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

This is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup (at least 2 in office days per week).

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.

What You Will Do

• Administer and troubleshoot Microsoft Office 365 issues, ensuring optimal functionality for users.
• Have knowledge of Windows and MacOS operating systems. Familiarity with Ubuntu is a plus.
• Active Directory knowledge to manage user accounts and groups effectively.
• Provide support for VPN connectivity, assisting users with basic setup and troubleshooting.
• Understand the fundamentals of Citrix and VDIs to support remote desktop environments.
• Possess basic network and domain knowledge to address connectivity and access issues.
• Utilize Mobile Device Management tools such as JAMF and Intune to manage and secure mobile devices.
• Have knowledge of Apple and Android operating systems to provide support for mobile devices.
• Support two-factor authentication systems, including Okta, RSA, and NetIQ, to enhance security protocols.
• Provide exceptional support to users, addressing their needs and concerns in a timely and empathetic manner.

What We Expect

• Excellent verbal and written communication skills in English.
• Ability to multitask and manage various support tasks simultaneously.
• Strong service-minded approach, with a focus on delivering quality work.
• Capable of handling communication effectively via in-person, phone, and chat.
• Excellent problem-solving skills and the ability to think critically.
• Collaborating with others and being a team player is a key requirement.
  • Sharing ideas, knowledge, and expertise
  • Updating knowledge articles.

Does It Sound Like You?

Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and discover why Nasdaq Manila is Great Place To Work certified!

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.