ServiceLink

Overview

Are you eager to unlock your ultimate career potential in a role focused on creating value for customers every day? ServiceLink, the unsurpassed leader in the mortgage industry, seeks an action-oriented individual with superior attention to detail and accuracy to fill the position of Mobile Notary Scheduler. The ideal candidate must possess excellent communication and problems-solving skills as well as a strong desire to provide customers with the highest level of satisfaction. If you thrive in a fast paced environment and seek a career with a company committed to offering high quality learning initiatives and supporting employee goals, this is an exciting time to join and grow with ServiceLink.

• This is an in-office role located at ServiceLink's office in Irvine, CA. Candidates must be within reasonable commuting distance of Irvine, CA and be willing and able to work in-office on a daily basis.

A DAY IN THE LIFE

In this role, you will…

• Place welcome calls, on behalf of our clients, with the intention of scheduling mobile notary signing appointments
• Monitor voice mail and Follow up on scheduling orders, as needed.
• Ensure company’s 24-hour-turn-around time commitment to client(s) is met by monitoring and prioritizing work-in-progress reports
• Handle a large pipeline of scheduling orders.

WHO YOU ARE

You possess …

• Exceptional customer service skills
• A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.
• The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients.
• Excellent verbal and written communication skills.

Responsibilities

• Enter scheduling appointments, as necessary
• Ensure company’s 24-hour-turn-around time commitment to client(s) is met by monitoring and prioritizing work-in-progress reports
• Confirm signing appointment completion via phone and/or email with appraisers and customers.
• Adhere to all company policies and procedures
• Meet minimum production goals and quality requirements as set by management
• Proficient in ServiceLink operating systems and internal search engines
• Perform all other duties as assigned

Qualifications

• High School diploma or equivalent required.
• Detail oriented, efficient and organized.
• Exceptional customer service and phone etiquette skills.