Rimini Street

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

We are actively seeking a Sr. Associate Support Engineer, AMS (Command Center) resident in São Paulo.

Position Summary

As an entry level, the Sr. Associate Support Engineer, AMS S (Command Center) role requires willingness to learn and acquire new technical knowledge, processes and methodologies applied on a day-to-day basis at the company. The Sr. Associate Support Engineer, AMS role will support technical issues resolution for our internal teams and clients in monitoring performance of calls, chats, tickets to ensure service targets.

Essential Duties and Responsibilities

• Flexibility to work in a 24x7 environment
• Monitors performance across all channels (calls, chats, tickets, etc.) in real time to ensure service targets are achieved for our clients
• Communicates cross functionally throughout the organization providing timely feedback to leaders on performance
• Supports resolution of technical issues for our internal teams and vendors
• Engages in our escalation process acting as a liaison between the business and technology team
• Serve as Point of Contact, supporting junior associate support engineers in the day to day tasks

Additional Duties and Responsibilities

• Other job-related duties and responsibilities may be assigned from time to time.

Experience

• 2+ years of experience in the AMS Command Center

Skills

• Good attitude, interpersonal, presentation and communication
• General IT knowledge
• Attention to detail and ability to learn new skills
• Ability to work calmly and professionally in high pressure situations
• Good to have fluency in English language

Education

• IT or Engineering Education Degree

Language

• Must have English Reading/Writing/Speaking at Business level.

Location

• São Paulo office

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

• Company
  • We dream big and innovate boldly.
• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration.
• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
• Community
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017
• Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com