THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.
The EDD ITB is looking for a highly motivated and qualified individual to work in the Contact Center Solutions Operations Group. The incumbent will be responsible for leading teams in the development and enhancement of Department's Contact Center platforms. The incumbent is responsible for the research, design, development, testing, troubleshooting and implementation of the EDD Contact Center infrastructure. The incumbent provides second level technical support for contact center technology. The incumbent must possess extensive skills, knowledge, and experience in telephony systems and Call Center applications.
This position may be eligible for a hybrid work schedule. The amount of telework is at the discretion of the Department and is subject to change as business needs arise. Employees are required to report to their headquarters office on their assigned in-office days. Travel expenses to and from the assigned headquarters are the responsibility of the employee.
Position is located at EDD's headquarters office.
Benefits of working at this location include:
Close to major freeways, light rail, and transit stops
Enclosed bicycle parking
Close to downtown shopping and restaurants
Close to the Golden1 Center
You will find additional information about the job in the Duty Statement.
Benefit information can be found on the CalHR website, www.calhr.ca.gov, and the CalPERS website, www.calpers.ca.gov.
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
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