Firmenich

Job Title: Sr. Mgr GSC CX Regional Deployment

City, Country: Shanghai, China

We are looking for an enthusiastic and innovative team player, naturally curious and an agile problem-solver, who is passionate about driving the Digital transformation within the Region. Join our Group Supply Chain Customer Experience (CX) Team as a Regional Deployment Lead, based in China, where you will work closely with team members on diverse, cross-functional initiatives that foster growth, engagement, and effective communication across the organization.

Your key responsibilities

 Deploy & Support

• Lead deployment & reporting of digital solutions, measuring adoption and success metrics to ensure the deployed solutions meet the business requirements and expectation.
• Conduct training sessions for regional teams in local language if needed, including deployment and ongoing skill enhancement session, including tailor material or translate in local language if needed.
• Oversee and coordinate the deployment of digital solutions (Starting with CX360 Project: CRM Microsoft Dyanmics) within the assigned region.
• Ensure deployment timelines, deliverables, and milestones are achieved in alignment with global and related business Goals.

 Monitor & Report

• Report to relevant stakeholders (Group and BU), the results of deployment and adoption maturity.
• Ensure teams follow the agreed deployment methodology e.g., Train the Trainers, based on CoE.
• Management of specific regional requirements and needs, communicating and escalating relevant project issues during & after deployments.
• Support CX BU data management and acting as BU data steward for CX related data.
• Understand business needs and specificities.
• Act as regional advocate reporting to BU and Group the needs/requirements related to digital tools and processes of designated region.

We offer:

• Join a highly socially and environmentally responsible company
• Work in a global and intercultural environment
• The ability to be a part of a highly creative and imaginative team in an incredibly competitive and inspiring industry
• Creative mindset to inspire our customers and consumers worldwide
• Leadership, learning, training and development plans
• Competitive base salary, variable compensation plans and an enviable set of benefits.

You bring

• A degree in computer science or engineering and experience in supply chain management
• +10 years of experience in deployment of new solutions (process & Digital) in the Customer Experience area, based on anlytics, insights and strategy
• Experience in Project Management and out of the box thinking on new solutions to improve the experience of our customers and our Teams,
• Experience in Supply Chain Management -- driving transformation with customer focus
• Excellent oral, written and presentation skills in English, with the ability to make the complex understandable and actionable
• Abilities of analysis, organization, presentation, communication and teamwork
• A commitment to teamwork, fostering collaboration and respecting diverse perspectives.

Equal opportunities commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.

As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse workforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity.

Employment decisions are based upon job-related reasons regardless of an applicant's race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, backgrounds, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About DSM-Firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we go beyond, together.

DEI and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.