Parloa

YOUR MISSION:

Building a Product Platform is a transformative opportunity to revolutionize how Parloa innovates and scales. Serving as the backbone of technology, procedures, and modular components, it enables the seamless creation of interconnected products while unlocking faster time-to-market, reduced costs, enhanced scalability, and effortless integration into diverse ecosystems.

Our Product Platform is flexible and innovative, empowering teams to develop new solutions with reusable components and fostering collaboration through APIs, SDKs, and third-party integrations.

As an engineering manager, you’ll lead a team of software engineers in this dynamic space, building a scalable ecosystem that meets today’s needs and anticipates tomorrow’s challenges.

IN THIS ROLE YOU WILL:

• Bridge product needs with platform capabilities, facilitating the development and widespread use of platform solutions.
• Build a high-performing team. Lead engineers, fostering their professional growth, conducting performance evaluations, and assisting them with career planning. Furthermore, be instrumental in sourcing and recruiting exceptional talent to join your team.
• Drive the implementation of best-in-class engineering standards and leverage your deep expertise in Platform requirements and proven engineering practices.
• Influence the Platform strategy to ensure long-term success and product dependability

Our Tech stack:

Azure, TypeScript, SQL, Kubernetes, Terraform, Docker, MongoDB, MySQL, Redis, Kafka, Auth0, and OpenAI.

WHAT YOU BRING TO THE TABLE:

• 4+ years of experience as an engineering and people manager
• Experience in developer platforms and shared services (e.g., IAM, audit logging, and similar), distributed systems, cloud infrastructure, APIs, or ML platforms.
• Willingness to work in a fast-paced environment
• Strong interpersonal skills and excellent spoken and written communication skills in English
• Experience with sustaining strong relationships with cross-functional stakeholders, including executives
• Strong customer orientation - experience with building customer-facing products
• Track record of leading teams to build highly scalable and compliant platform solutions with a focus on software quality and observability

WHAT'S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Hybrid work environment. However, we love to build real connections and want to welcome everyone in our beautiful Berlin office on certain days.

Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Technical / Expert interviews → Meet CTO

Why Parloa?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.