Queensland University of Technology

• $92,239 to $99,875
• Ongoing, full-time
• Gardens Point (hybrid option available)
• Reference number: 25271
• Term: Ongoing, full-time basis
• Remuneration: $109,157 to $118,193 pa (HEW6) (inclusive of $92,239 to $99,875 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location: Gardens Point (hybrid option available)
• Open to: Current staff members of QUT who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply.

Who are we looking for?

We are seeking a Senior Technician, Client Technology to join Digital Business Solutions, Administrative Division.

The Senior Technician, Client Technology plays a pivotal role in delivering high-value, client-facing support across QUT’s staff and student environments. This role will troubleshoot hardware and software technical issues, maintain IT inventory records in the CMDB, and develop engaging Knowledge and How-To guides. You will provide expert advice, training, and guidance to staff and students, contributing to a positive and proactive IT support culture. The position will provide support across staff computing and learning environments, bringing your expertise in Windows, macOS, and Unix operating systems to the fore. The Senior Technician will manage a diverse software catalogue and a range of audio-visual, classroom, and teaching & learning technologies. You will assist in coordinating small digital projects and continual service improvement initiatives, driving innovation and efficiency within the university. Maintaining a client-centric approach, you will identify and document clients’ requirements, and ensure clear and effective communication with clients. The Senior Technician will also play a key role in supporting digital transformation initiatives and improving digital literacy across the university. Your proactive management of the university’s technology fleet will involve anticipating potential issues and implementing solutions before they impact users. You will foster a positive team culture, promoting knowledge sharing, collaboration, and mutual support among team members, while developing and maintaining thorough documentation for support processes and solutions. The work undertaken by this team is critical to driving business efficiencies. The appointee may be required to be contactable and/or work outside of standard business hours on occasion. These instances will be treated in accordance with the relevant provisions in the Enterprise Agreement for Professional Staff.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

Digital Business Solutions (DBS) provides support for staff and students across a range of information and technology services. DBS uses technology to create value for our students and customers through the portfolios of Learning and Teaching, Research and Innovation, and Professional Services. DBS embraces digital transformation as being fundamental to the delivery on the QUT Digital Strategy to enabling QUT’s aspirations outlined in the QUT Connections Strategy..

What you need to succeed

1. experience equivalent to a degree in an IT related field with subsequent relevant experience.
2. Demonstrated experience in supporting Windows, macOS, and Unix operating systems, providing support to a diverse software catalogue, as well as contemporary knowledge and experience with audio-visual, classroom, and teaching & learning technologies.
3. Proven ability to maintain a client-centric approach, with strong skills in identifying and documenting clients’ requirements, excellent problem-solving abilities, and ensuring effective communication with clients.
4. Demonstrated experience in coordinating small IT projects and participating in continual service improvement initiatives, with the ability to proactively manage technology fleets and implement preventive solutions.
5. Strong understanding of ITIL processes and demonstrated experience in applying these principles in a complex environment, with the capability to develop and maintain thorough documentation for support processes and solutions.
6. Excellent communication skills, with the ability to provide expert advice, training, and guidance to staff and students, and experience in developing engaging Knowledge and How-To guides to enhance user understanding and efficiency.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions.
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%.
• Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super).
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance.
• Purchased Leave Scheme - up to 8 extra weeks.
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms.
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.

Explore more benefits of life at QUT.

Belong at QUT

We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers.

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

How to Apply

Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.

Find out more about this position and submit your application by clicking 'Apply' or the link below.

View the job details at: https://qut.nga.net.au/?jati=22AA8EBE-AB6B-2BAA-63F6-E3EDB80D90F8

Job opens: 10-Jun-2025

Applications Close: 24-Jun-2025 at 11.30pm

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