YouTube

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Bengaluru, Karnataka, India.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in operations or business management, and vendor management.
• 5 years of experience using analytics or applying project management tools to address business issues.

Preferred qualifications:

• Experience in program management on cross-functional projects and ability to build new and improve existing processes and workflows.
• Experience developing strategy at executive level for decision making with recommendations using fact/data based approach.
• Knowledge of testing and Gen AI products, features or policies.
• Ability to navigate in ambiguous, achieving results in a fluid environment and adapting to changing business needs.
• Excellent communication skills with the ability to communicate with multiple levels including leadership teams and managers.

About the Job

You will be responsible for YouTube vendor operations. You will work on YouTube Products to enable support for users and creators across channels. You have knowledge of the product suite to ensure that user feedback flows to the stakeholders/Product team and supports innovation. In this cross-functional role, you represent the users and problem-solve with the internal teams. You process suggestions, bugs, abuse and other product information to ensure we are improving the user experience.

You will help realize the next level of performance for YouTube Content Operations. You will manage workflows operated by vendors within the region. This job will not only require accountability of vendor performance for which includes, but not limited to overseeing staffing, Service Level Agreement (SLA) adherence, quality performance and other operations metrics, but also require you to develop and program manage key projects related to global vendor operations. You will also manage sections of the long-term global operational strategy and support model, including decisions, agreements, vendor selection and continuous improvements of business processes.

In this role, you will be exposed to graphic, controversial, and offensive video content during team escalations in line with YouTube’s Community Guidelines.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

• Be accountable for operations and manage overall vendor performance across workflows. Collaborate with a wide-range of stakeholders including engineers, product managers, policy experts.
• Develop and maintain the overall regional workflow strategy, Identify and mitigate risk from a delivery standpoint and ensure compliance with all internal policies and procedures. Conduct analysis, optimize business performance, and deliver within product areas including analyzing data, identifying trends, and developing solutions that improve business performance.
• Manage projects involving multiple stakeholders, timelines, important organizational implications, and changing circumstances. Partner with cross functional teams locally and globally to drive continuous vertical and horizontal improvements.
• Lead and deliver regular business reviews with stakeholders and vendor relationship management activities. Synthesize analysis to deliver recommendations.