Montana State University

Announcement Number STAFF - VA - 25308

For questions regarding this position, please contact:

Adam Edelman

(406) 994-5091

aedelman@montana.edu

Classification Title Net Sys/Comm Analyst III

Working Title Net Sys/Comm Analyst III

Brief Position Overview

As members of the MSU IT community network, analysts participate in and support IT efforts, projects, and initiatives, provide technical leadership and assist other support personnel with problems related to the usage of services across the network services portfolio. Network analysts perform technically skilled precision work and provide complete, enterprise level, engineering, installation, management, maintenance and support of network and telecommunications equipment, software, services, communications cabling, and related infrastructure including UPS, PDU, racks and cabinets. Network analysts respond to issues, troubleshoot, diagnose, and repair these items to address problems found in data centers, telecommunications rooms, and at field sites on and off the MSU Bozeman campus according to standard procedure and industry best practices. Network analysts’ work schedules may require non-standard working hours including mornings, evenings, weekends, and holidays.

Position Number 4M0903

Department UIT Network Support

Division VP for Information Technology

Appointment Type Classified

Contract Term Fiscal Year

Semester

If other, specify From date

If other, specify End date

FLSA Exempt

Union Affiliation FOCUS-MFPE

FTE 1.0

Benefits Eligible Eligible

Salary $40.032 - $44.164 per hour, commensurate with experience, education, and qualifications

Contract Type Classified Salary

If other, please specify

Recruitment Type Open

General Statement

Join us at our beautiful Montana State University campus located in Bozeman, Montana for an exciting opportunity to contribute to our successful and talented team and excellent leadership in University Informational Technology in Network Support Services. The Network Analyst III is a senior position within the team, is a subject matter expert, and functions as a primary and an escalation resource for the team. The network analyst III is expected to participate in the mentoring and development of junior staff. All network analysts support the MSU community, including end users. A commitment to customer service is required. Excellent opportunity with exceptional benefits including tuition waiver opportunities for self and immediate family members.

Network analysts specialize and develop focused expertise and are expected to be able to work under general to direct supervision to complete a variety of tasks within the network services team’s domain ranging in difficulty from basic and routine to complex.

Duties and Responsibilities

• Installation and configuration of switches, routers, firewalls, voice gateways, servers, access points, and IP phones.
• Maintain, enhance, and develop documentation, including diagrams, drawings, and procedures.
• Apply routing, switching, network security, telecommunications, and communications cabling, standards and best practices to scenarios encountered.
• Manage network infrastructure built using various network components and protocols to achieve and highly available network services.
• Assist with annual inventory of parts and material.
• Maintain and submit records of time and materials required to complete projects and tasks.
• Support the configuration of monitoring systems to alert on abnormal configuration or operation; maintain monitoring functionality as changes occur.
• Provide guidance for student employees.
• Participate in performance-related goal setting and achievement to meet personal and organizational goals and objectives.
• Organize, prioritize, and communicate on-going work to meet multiple task and project timelines.
• Attend and participate in trainings and other professional development activity. Participate in projects, complete tasks, and perform job-related duties as assigned.

Required Qualifications – Experience, Education, Knowledge & Skills

1. Bachelor’s Degree in Computer Science, Information Systems, Computer Engineering, or other related field, or an equivalent combination of education and applicable experience.
2. Relevant knowledge of networking, telecommunications, and communications cabling components and systems.
3. Advanced knowledge of network technologies which may include Cisco routing, switching, security, and telephony technologies, and Aruba wireless technologies.
4. Demonstrated experience in an enterprise environment supporting an enterprise production network.
5. Demonstrated experience in one or more of the following: Cisco networking, Unified Communications, VoIP, Aruba Wireless in an enterprise setting.
6. Demonstrated experience in technical implementation projects, working independently on enterprise systems, and assisting in enterprise project planning.

Preferred Qualifications – Experience, Education, Knowledge & Skills

1. Significant experience in an enterprise environment deploying and upgrading Cisco or Aruba network equipment or software.
2. Substantial experience relating to Cisco routing, switching, telephony, and security and Aruba wireless technologies from design and planning to implementation.
3. Demonstrated experience with Solarwinds Orion or similar management platform.
4. Knowledge of National Electric Code and TIA/EIA standards for the installation of telecommunications cable and equipment.
5. Demonstrated experience building and maintaining network and telecommunication room infrastructure and installing equipment.

The Successful Candidate Will

• Will possess strong active listening skills.
• Has the ability to think intuitively and analytically to break down and resolve problems.
• Has the ability to work independently without the need for direct supervision.
• Has the ability to learn the complexities and unique aspects of the systems and infrastructure in place.
• Has the ability to show initiative and follow through on tasks in a fast-paced work environment.
• Has the ability to work in a team environment, supporting other units.
• Has the ability to work toward shared goals where individual efforts complement group efforts.
• Has the ability to engage others in the unit in accepting and developing a customer-service orientation in all aspects of the operation.
• Has the ability to anticipate and resolve technical problems.
• Has the ability to establish and maintain effective working relationships across the IT Community.
• Represents the department and university in a professional and courteous manner.
• Demonstrated ability to communicate effectively with diverse populations.
• Demonstrated ability to handle competing demands and maintain high levels of customer service and response.
• Effective oral and written communication skills.
• Ability to maintain clean and orderly networking spaces in a manner consistent with industry best practices.
• Ability to monitor equipment and inventory levels for asset management and tracking, restock scheduling and other reporting purposes.
• Ability to maintain and submit records of time and materials required to complete projects and tasks.
• Ability to follow standard incident management, problem management, change management, and request fulfillment processes in accordance with procedures in place.

Position Special Requirements/Additional Information

This position is not eligible for sponsorship.

Must possess a valid driver’s license, an acceptable driving record, and meet all State of Montana requirements to operate State/University vehicles. (If successful candidate possesses a valid out-of-state driver’s license, must obtain a valid Montana driver’s license within 60 days of hire.)

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

Work schedule may include times outside normal business hours including mornings, evenings, weekends, and holidays.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

Job may include working outside and working outside during adverse weather conditions, exposure to electrical, mechanical, noise and other hazards, work in dark and/or restricted spaces, use of ladders and/or power and hand tools.

This position has supervisory duties? No

Number of Vacancies

Desired Start Date

Position End Date (if temporary)

Open Date

Close Date

Applications will be:

Screening of applications will begin on June 30, 2025; however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions

EEO Statement

Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile.

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