YouTube

This role may also be located in our Playa Vista, CA campus.

Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Atlanta, GA, USA; Los Angeles, CA, USA; San Bruno, CA, USA.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in a project management or a client-facing support role.
• 2 years of experience in customer support or client services experience troubleshooting and resolving customer issues.
• Ability to communicate in Portuguese fluently to support external local users in South America, and with internal partners in Brazil.

Preferred qualifications:

• 2 years of experience within media companies.
• Knowledge of SQL and spreadsheets (e.g., Google Sheets).
• Ability to be proactive, make constructive suggestions, and come up with innovative ways to scale initiatives.
• Ability to manage multiple, time-sensitive projects while working to drive projects to completion with attention to detail.
• Excellent communication, presentation planning and time management skills.

About the Job

As a member of the Partner Operations team, you'll analyze top issues facing our content creators, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, you'll drive reach, satisfaction, and resolution — making YouTube an exceptional user experience for everyone.

The Creator Support Operations team is dedicated to delivering an exceptional experience for YouTube's valued Partners and Creators. Comprising Partner Operations and High Touch Support, the team consistently prioritizes partner and creator needs. Whether resolving complex issues, providing comprehensive platform education, or facilitating channel growth, we advocate a creator-centric approach.

Within a fast-paced, dynamic environment, our proactive team ensures seamless, global support for partners & creators across the YouTube platform.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

The US base salary range for this full-time position is $89,000-$127,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Provide operational support for partners on the YouTube platform via email and video communication. Troubleshoot technical issues to enable partners to maximize their performance on the platform.
• Serve as a consultant to internal, cross-functional stakeholders on the YouTube product. Work with assigned Partner Managers and Partner Engineers on understanding account and sharing insights for partner growth.
• Identify opportunities for operational workflow optimization and process improvement. Utilize key metrics to assess data through both quantitative and qualitative analysis, generating actionable insights.
• Contribute to scaling Partner Operations for YouTube through innovation, efficiency gains, and root cause analysis. Streamline the operational workflow by identifying and eliminating bottlenecks.