Foursquare

About Foursquare

Foursquare is the leading independent location technology and data cloud platform, helping businesses connect the digital and physical worlds with precision and purpose. Our products power everything from market analytics to targeted experiences, relied on by some of the world’s most iconic brands.

But what makes Foursquare truly special is how we work. We're a team of builders, problem-solvers, and collaborators who care deeply about impact – both in the products we ship and the way we show up for each other. Great outcomes come from strong collaboration and shared ownership, and we believe growth happens through real challenges – whether that’s leveling up a skill, tackling unfamiliar problems, or pushing a project forward in a new way. If you're excited by cutting-edge tech and a culture that values both autonomy and teamwork, you’ll thrive here.

About the Position

Foursquare is looking for an Associate Customer Success Manager to join our team in New York City office; on a hybrid schedule of Tuesday, Wednesday, Thursday in office.

You will play an important role in providing support to new and existing attribution partnerships with some of the world’s largest brands and advertising agencies. In this role, you will be part of a team that manages a large book of advertisers and brands, taking on key responsibilities from day-to-day client requests, to internal report set up and data analysis. You will have the unique opportunity to help customers understand the effectiveness of their media buys by providing tangible, insightful results via the Foursquare Attribution product.

We are looking for a tech-savvy, hard-working, strategic thinker who is eager to grow their career in the ad technology space. The ideal candidate will have experience with ad agencies or ad tech companies providing client services for top tier clients. Familiarity with ad agencies, publishers, and the ad tech space is highly desirable in this role. You should understand how programmatic buys, social media advertising, and ad campaigns are bought and run.

In this role, you will

• Support efforts across the Customer Success team, working cross functionally at times between Sales, Data Operations, Finance, Product, and Engineering to ensure execution is of the highest quality and timely fashion
• Efficiently manage a large and diverse portfolio of customers and set of activities with a strong focus on improving Customer Health and achieving a high level of customer satisfaction
• Manage day-to-day administrative tasks such as pre-campaign feasibility, report setup, report and pixel QA, custom ad hoc requests and troubleshooting
• Adhere to service level agreements (SLAs) with a sense of urgency and timely, proactive communication
• Take a relentless approach on advocating for your customers

What you’ll need

• Bachelor's degree in Marketing/Advertising, Sales, Business, or a related field
• 1-2 years experience in Customer Success or client-facing campaign support roles
• Strong attention to detail, organizational skills, and prioritization is a must
• Excellent written and verbal communication, and presentation skills
• Flexible, self-motivated team player who has the ability to operate within a very dynamic, fast-paced work environment with minimal supervision
• Proficiency in Microsoft Office and Google Docs (specifically Excel/Sheets and PowerPoint/Slides)
• Ability to quickly learn new systems and interfaces
• Knowledge of ad technology; experience working with agencies, DSPs, and the online advertising industry is a plus
• Your own unique talents! If you don’t meet 100% of the qualifications outlined above, we encourage and welcome you to still apply!

Benefits and Perks

• Flexible PTO – take the time you need to rest and recharge
• Comprehensive healthcare – industry-competitive medical, dental, vision, and life insurance
• 401(k) with company match – invest in your future with support from Foursquare
• Family planning support – access fertility and family-building programs through Carrot
• Growth Investment Program – funding and resources to support your personal and professional development
• Tech setup – we’ll provide a company laptop and the essentials to help you get up and running smoothly
• Hybrid work schedule – in-person collaboration on Tues/Wed/Thurs for hybrid roles (remote roles excluded)

Things to know…

Foursquare is proud to foster an inclusive environment that is free from discrimination. We strongly believe in order to build the best products, we need a diversity of perspectives and backgrounds. This leads to a more delightful experience for our users and team members. We value listening to every voice and we encourage everyone to come be a part of building a company and products we love.

Foursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by law.

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