Willis Towers Watson

The Senior Claims Handler role is part of the GB Retail Claims team within the Corporate Risk and Broking (CRB) Business Unit. This position involves managing a portfolio of potentially complex and some high-value claims, including Employers’ Liability (EL), Public Liability (PL), including injury, Property. This role involves investigating claims, assessing liability & quantum, ensuring timely and accurate resolution in accordance with UK Law. The ideal candidate will have extensive experience in claims handling and a deep understanding of legal and regulatory requirements.

You will work closely with colleagues in the UK (Ipswich), as well as insurers, solicitors, and other stakeholders, to deliver a high-quality claims service. As a senior member of the team, you will provide technical guidance, mentoring, and contribute to process improvements.

Key Responsibilities

• Claims Investigation: Conduct thorough investigations of employers' liability and public liability injury claims, including gathering liability documents, medical records, witness statements, and other relevant documentation.
• Assessment: Evaluate the validity of claims, determine liability, and calculate appropriate compensation based on policy terms and conditions.
• Legal Compliance: Ensure all claims handling processes comply with UK law and regulatory requirements.
• Communication: Maintain clear and professional communication with Clients, claimants, medical professionals, legal representatives, and other stakeholders throughout the claims process.
• Documentation: Ensure all claims are accurately documented and updated in the claims management system.
• Resolution: Negotiate settlements and resolve claims in a timely and efficient manner.
• Mentorship: Provide guidance and support to junior claims handlers, sharing expertise and best practices.
• Reporting: Prepare detailed reports and summaries of claims activities for management and Client review.
• Ensure compliance with industry regulations, reserving processes, and financial authorizations.
• Participate in audits, process improvements, and stakeholder management initiatives.

Skills Required / Qualifications

• 3+ years of experience in claims handling, with expertise in liability, injury, and property claims, preferred but not essential.
• Strong knowledge of UK insurance regulations, case law, and legal protocols.
• Ability to manage multi-jurisdictional claims and navigate liability laws.
• Strong negotiation, investigation, and analytical skills.
• Proven ability to mentor junior colleagues and support training initiatives.
• Excellent stakeholder management and client engagement abilities.

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.