Position Overview

Responsible for providing technical assistance and support related to computer systems, hardware, software, networking, phones and mobile devices. Responds to and runs diagnostic programs, identifies and resolves issues. Escalate issues to level 2 or 3 support when required. Install, modify and repair computer software.

Primary Department or Work Location:

Help Desk, UHS Information Systems Operations

Primary Work Shift:

Day

Scheduled Weekly Hours:

40

Compensation Range:

$21.31 - $30.90 per hour, depending on experience

Key Responsibilities:

• Initial Troubleshooting: Handle basic technical issues over phone, email, or chat, guiding users through problem-solving steps. Use remote tools for troubleshooting including Lansweeper and Windows Remote Assistance.
• Issue Resolution: Resolve simple problems without needing to escalate to Tier 2 or 3 support.
• Escalation: Identify and escalate more complex issues to appropriate support levels.
• Documentation: Logs incidents and service requests and maintains relevant records:
  • Identifies and classifies incident types and service interruptions.
  • Records incidents, cataloging them by symptoms and resolution.
• User Communication: Provide clear and concise information to users about IT issues and resolutions. Following up with customers as needed to ensure any problems are resolved.
• Software/Hardware Support: Handle issues related to software installations, basic hardware problems, network connectivity, mobile device management and network/system authentication.
• Account Management: Assist users with password resets and account creation/access.
• Prioritization: Prioritize incoming requests based on severity and urgency.
• System Monitoring: Monitor computer systems and networks to ensure they are functioning correctly and efficiently. Contact server/network/application administrators when issues are detected for proactive resolution.

Education/Experience

Minimum Required:

• High School Diploma or equivalent plus 2 years Help Desk experience.

Why You’ll Love Working at UHS

At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.

• A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.
• Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.
• Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.
• Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.
• A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.

About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!

United Health Services is an Equal Opportunity Employer.

United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.