City of Albuquerque

Position Summary

Perform a wide variety of time-sensitive and complex duties in support of the Mayor’s Office and provide information and assistance to the public regarding city-wide issues. Answer and respond to a wide range of constituent inquiries; provide detailed, accurate, and verified information to citizens concerning a variety of City services; receive, evaluate, prioritize and relay constituent questions and requests for information or assistance. Serve as an ambassador representing the Mayor and City of Albuquerque at community events and meetings.

This is an unclassified at-will position.

DISTINGUISHING CHARACTERISTICS

The position requires knowledge of City government operations and other government entities.

The position is required to address issues on behalf of the City of Albuquerque and the Mayor’s Office.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Minimum Education, Experience And Additional Requirements

Education directly related to the minimum requirements below may be substituted for experience on a year for year basis.

High school diploma or GED; and

Three (3) to five years minimum of high-level customer service is preferred.

ADDITIONAL REQUIREMENTS:

Possession of a valid New Mexico Driver's License, or the ability to obtain by date of hire.

Possession of a City Operator's Permit (COP) within six (6) months from date of hire.

Work varied hours and days as needed.

Preferred Knowledge

• Principles and best practices of customer service
• Business letter writing and basic report preparation techniques
• Office procedures, methods, and computer equipment
• Operational characteristics of applicable computer software programs
• Best practices for providing various inbound and outbound services
• Internet browsers, search engines, email, and instant messaging
• MS Office computer software applications to include Word, Excel, and Power Point
• Correct usage of spelling and grammar
• Problem-solving and de-escalation techniques
• Principles and practices of record keeping
• Pertinent Federal, State and local laws, codes and regulations

Preferred Skills & Abilities

• Demonstrate high engagement for public service and strong customer service skills
• Work in a high-level, professional environment
• Work under pressure and be adaptable to changing priorities
• Exhibit discretion, good judgment, and dependability
• Highly motivated, self-directed, and takes initiative
• Demonstrate the ability to prioritize and work independently
• Independently prepare correspondence and memoranda
• Build and maintain relationships with staff across all organizational levels
• Understand and is able to work in a confidential environment
• Possess strong oral and written communications skills
• Research, analyze and resolve customer problems and inquiries

Total Rewards. Total You.

The City of Albuquerque takes pride in offering our employees one of the most attractive Total Rewards packages in New Mexico. In addition to competitive salaries, the City provides benefit options for health, pharmacy, dental, vision, life, disability, and much more. The City also has pre-tax savings plans for healthcare, childcare, and parking. Employees participate in the state’s public retirement system (PERA), with the City paying up to 75 percent of the employee’s contribution. That’s higher than any other contribution rate in the state of New Mexico!

Paid holidays? Check

Paid parental leave? Check

Paid birthdays off? Check

Vacation and sick leave starting Day 1? Check and check

Our people matter and we prioritize physical, mental, and financial wellbeing. With resources such as onsite and mobile medical clinics, an employee assistance program that encourages work-life balance, and tuition assistance and professional development pathways, the City is committed to equipping our employees with tools to better their lives and grow their careers while serving their community.

Total Rewards — City of Albuquerque

Fire Department

Albuquerque Police Department