Washington State

Description

Join the Administrative Office of the Courts (AOC) and make a meaningful impact as our Program and Project Development Manager!

Are you a dynamic leader with a passion for data quality, innovative program and project work, working with customers, and creative problem-solving? This role puts you at the forefront of high-profile programs, projects, and teams focused on improving the court’s data quality and delivering meaningful programs to our courts and the public.

What You'll Do:

Lead & Inspire: Manage talented teams in Court Data Integrity and Court Consulting & Technical Assistance.

Shape Statewide Data Standards: Enhance data quality, implement master data management to improve case and person data management, and case reporting.

Advance Court Innovations: Support vital initiatives like electronic filing, pre-trial programs, protection orders, probation, and data access and viewing.

Make Strategic Decisions: Oversee budgets, analyze legislation, collaborate with executive leadership, and represent AOC at the highest levels.

This high-impact role reports to the Associate Director of Court Services and provides an incredible opportunity to shape court operations across Washington State. Ready to step up and make a difference? Join us!

Washington Courts Employment Opportunity

Administrative Office of the Courts

Program and Project Development Manager

Court Services Division

Our Mission: Advance the efficient and effective operation of the Washington Judicial System.

The Administrative Office of the Courts (AOC) is looking for top-performing employees who embody its core values integrity, inclusion, accountability, and teamwork. It is committed to both employee growth and work-life balance.

Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace.

POSITION DETAILS

Job #: 2025-35

Status: Regular, Full-Time*

Location: Olympia, Washington

Salary: Range 80: $114,264 - $149,904 per year (DOQ).

Opens: June 9, 2025

Closes: July 6, 2025. AOC reserves the right to close the recruitment at any time but no sooner than seven calendar days after posting.

WASHINGTON STATE RESIDENCY AND TELEWORK INFORMATION

AOC requires employees to reside in Washington State. Any exceptions must be approved. If you are invited to interview and currently reside outside of Washington State, seek more information about residency requirements from the AOC hiring manager for this recruitment.

This position requires you to be in the office at least three (3) days per week.

Duties

The Program and Project Development Manager position will lead and manage two sub-units called Court Data Integrity and Court Consulting & Technical Assistance, under the Court Service Division. The Court Data Integrity sub-unit works on a variety of data management areas that include data quality, charge data management, person data management, statewide data standards for the Enterprise Data Repository, and case data reporting. The Court Consulting & Technical Assistance Team sub-unit works on developing and supporting court programs mandated by legislation and enterprise-level technical programs such as viewing case data, pre-trial programs, protection orders, statewide electronic filing, legislative bill impact analysis, and court improvement initiatives.

• Responsible for management and supervisory duties which includes onboarding, orientation, and training; setting and communicating job requirements, managing performance expectations and standards; coordination and implementation of work assignments and project plans; guiding, mentoring, and motivating staff; taking action on leave requests; travel, coordinating and managing training; equipment purchases; resolving workplace conflicts; managing work and telework schedules; workforce planning; making strategic recommendations to division executives regarding hiring, discipline and termination actions; and acting as liaison to other AOC service sections (e.g., HR, Staff Services, Financial Services) for the unit.
• Communicates with staff to assign work and ensure that standards and deadlines are understood.
• Regularly evaluates the work performed to ensure it is aligned with proper standards.
• Guides and mentor staff in the management of assigned projects.
• Sets goals and determines priorities for the section. Works with staff and stakeholders to ensure objectives, goals, and project priorities are achieved.
• Participates in long range planning efforts for the CSD.
• Recognizes, tracks, research, and informs management on project status and outstanding issues where project objectives or policy issues require resolution.
• Analyzes and evaluates proposed legislation and its probable impact on project and program goals
• Represents and may lead the agency in events, conferences, task forces, work groups, etc.
• Develop a data quality strategy and promotes data quality practices
• Troubleshoot data quality issues and provide resolution strategies.
• Evaluates current processes and recommends changes necessary to ensure achieving long-term strategic goals.
• Identifies policy issues, groups, or individuals for policy resolution; may produce alternatives and strategies for resolution; and makes recommendations for resolution.
• Performs other duties as assigned.

Qualifications

A combination of relevant education and experience may be considered in meeting the qualifications.

• Bachelor’s degree in computer science, statistics, business administration or closely allied field

AND

• Five (5) years of program or project management experience in a complex information technology or business environment.
• Three (3) years of data quality experience in a complex information technology or business environment.
• Four (4) years of experience to include managing and directing professional staff.

THE IDEAL APPLICANT WILL ALSO HAVE SOME OR ALL OF THE FOLLOWING EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES

Leadership, Management, and Supervision

• Ability to lead cross-functional teams, manage workloads, and ensure program and project deadlines are met.
• Ability to lead and inspire cross-functional teams, manage conflicts, and foster collaboration.
• High level of attention to detail and strong analytical mindset to detail to spot and address program and project issues and implement appropriate or corrective solutions.
• Ability to make quick, informed decisions, balancing risks, opportunities, and resources.
• Strong written and verbal communication skills to explain complex concepts to non-technical stakeholders and report findings in a clear, concise manner.
• Ability to expertly facilitate meetings, committees, lead discussions, and conduct consensus building.
• Familiarity with process improvement methodologies such as Lean, Six Sigma, or Agile for optimizing processes.
• Capability to use data to track progress, measure performance, and identify areas for improvement.
• Expertise in allocating human, technical, and financial resources effectively.
• Understanding and managing cross-cultural teams or stakeholders.
• High emotional intelligence is vital for managing interpersonal dynamics, customer relationships, and team morale.

Program and Project Management

• Experience leading individual projects or programs.
• Experience designing programs from vision to operations.
• Ability to ensure that programs align with the organization’s strategic vision and business objectives.
• The ability to coordinate multiple projects that may be interdependent or span across various programs or business units.
• Experience in working with business leaders, analysts, data stewards, and IT teams to communicate needs, impact, and priorities.
• Familiarity with both Agile and Waterfall methodologies, depending on the needs of the organization and the project.
• The ability to anticipate, mitigate, and manage risks throughout the program and project lifecycle.
• Skill in managing both internal and external stakeholders, communicating clearly and aligning various interests and expectations.
• Experience negotiating resources, timelines, and scope adjustments with stakeholders or partners.
• Ability to develop and manage budgets, track costs, and ensure programs are delivered within financial constraints.
• Understanding customer needs and ensuring that programs deliver value to both internal and external customers.
• Capability to look beyond immediate tasks and foresee the future trajectory of the program or product lifecycle.

Data Quality Management

• Familiarity with the end-to-end lifecycle of data—from data creation, storage, and processing to analysis and archiving. Knowledge of how each stage of this lifecycle affects data quality. a good understanding of how data quality directly impacts business operations and decision-making. This includes translating data quality initiatives into measurable business outcomes (e.g., operational efficiency, improved customer experience).
• Strong understanding of data governance principles and practices.
• Ability to assess risks related to data quality and implement mitigation strategies.

Supplemental Information

For more information about the position, to review the job description, application submission requirements, supplemental questions, inquire about benefits, or to apply for the position CLICK HERE TO APPLY!!

IMPORTANT INFORMATION

• The workweek may fluctuate depending on workload or agency needs.
• Overnight travel may be required based on business needs.
• This position is not overtime eligible.

The AOC is an equal opportunity employer and does not discriminate based on gender, pregnancy, race, color, national origin, ancestry, religion, creed, physical, mental or sensory disability (actual or perceived), use of a service animal, marital status, sexual orientation, gender identity or expression, veteran or military status, age, HIV or Hepatitis C status, or any other basis protected by federal or state law. Persons of disability needing assistance in the application process, or those needing this announcement in an alternative format, please contact the AOC Human Resource Office, at (360) 705-5337, or fax (360) 586-4409, or via email to Recruitment@courts.wa.gov.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.

SPECIAL NOTE: Before a new hire, a background check, including criminal history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 12-31-2022

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