Job Summary
The Infra. Tech. Specialist - Ops will be responsible for managing and optimizing IT service management processes in a hybrid work model. With a focus on operational excellence the role involves ensuring seamless service delivery and enhancing service management frameworks. The candidate will work in rotational shifts contributing to the companys mission of delivering high-quality IT services.
Responsibilities
Manage and optimize IT service management processes to ensure efficient service delivery.
Oversee the implementation of service management frameworks to enhance operational performance.
Provide technical expertise in IT service management to support business objectives.
Collaborate with cross-functional teams to align service management practices with organizational goals.
Monitor and analyze service performance metrics to identify areas for improvement.
Develop and maintain documentation for service management processes and procedures.
Ensure compliance with industry standards and best practices in IT service management.
Facilitate communication between technical teams and stakeholders to ensure service alignment.
Implement continuous improvement initiatives to enhance service quality and efficiency.
Support the hybrid work model by ensuring seamless integration of remote and on-site services.
Participate in rotational shifts to provide 24/7 support for IT service management operations.
Utilize problem-solving skills to address and resolve service management issues promptly.
Contribute to the companys mission by delivering high-quality IT services that impact society positively.
Qualifications
Possess a strong background in IT service management with a minimum of 6 years of experience.
Demonstrate expertise in implementing and optimizing service management frameworks.
Exhibit excellent communication skills to facilitate collaboration across teams.
Show proficiency in monitoring and analyzing service performance metrics.
Have a proven track record of supporting hybrid work models and rotational shifts.
Display a commitment to continuous improvement and operational excellence.
Hold relevant certifications in IT service management to validate expertise.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
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