LinkedIn

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. This role can be based in our Chicago office.

We are seeking a proactive and detail-oriented Program Manager of Scaled Operations Risk Management to oversee and strengthen compliance efforts across a diverse portfolio of BPO vendor programs. This role will focus on ensuring adherence to data security protocols and operational standards across multiple functions, including Sales, Customer Support, Customer Success, Order Management, Data Integrity, Analytics, and Media Operations.

The Scales Operations Program Manager will serve as a critical bridge between our internal stakeholders and external vendor partners, ensuring that our data handling practices remain secure, auditable, and consistent with company policies, industry regulations, and contractual requirements.

With significant operational volume handled by BPO partners, this role plays a vital part in protecting customer data, ensuring operational integrity, and maintaining trust with our users and stakeholders. You will be the engine behind scalable, sustainable compliance that adapts to an evolving risk landscape.

Responsibilities:

• Monitor and enforce compliance with data security and operational protocols across all BPO-supported programs.
• Assess and identify gaps in current practices related to data protection, access controls, user behavior, system vulnerabilities, and process adherence.
• Develop and implement corrective action plans to close security or process gaps in partnership with internal teams and vendors.
• Design and execute enhanced compliance monitoring mechanisms, including routine audits, targeted reviews, and real-time alerts where applicable.
• Create and evolve a comprehensive risk management framework tailored to the unique needs of BPO programs, including risk identification, categorization, mitigation planning, and tracking.
• Evaluate and recommend tools and technologies to streamline and strengthen compliance oversight and reporting.
• Drive accountability by clearly communicating recommendations, tracking remediation efforts, and escalating non-compliance as needed.
• Collaborate cross-functionally with InfoSec, Legal, IT, Vendor Management, and Program Leadership teams to align on compliance priorities and roadmaps.
• Maintain documentation and reporting dashboards for compliance performance, incidents, trends, and improvements over time.
• Lead training sessions or onboarding modules for vendor teams and internal stakeholders to reinforce compliance expectations and promote a culture of security awareness.

Qualifications

Basic Qualifications

• 5+ years of experience in compliance, risk management, or program management in a BPO, tech, or operations-heavy environment.
• Experience with and understanding of data privacy and security principles (e.g., GDPR, CCPA, ISO 27001).
• Experience driving remediation plans and closing compliance gaps across cross-functional teams.
• Experience with compliance monitoring tools, audit management software, or workflow automation platforms.

Preferred Qualifications

• Industry certifications such as CISA, CISM, CRISC, or equivalent.
• Excellent analytical, organizational, and communication skills.
• Ability to balance strategic thinking with tactical execution.
• Experience managing compliance for global BPO partners.
• Familiarity with Salesforce, Zendesk, Tableau, or similar platforms used in sales and support environments.
• Comfort working in fast-paced, ambiguous, or rapidly evolving environments.

Suggested Skills:

• Program management
• BPO/Vendor management
• Analytical

LinkedIn is committed to fair and equitable compensation practices.

The pay range for this role is $91,000 to $148,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For additional information, visit: https://careers.linkedin.com/benefits.

Additional Information

Equal Opportunity Statement

We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@linkedin.com and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.