Slalom

Who You’ll Work With

In our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members who are celebrated for bringing their authentic selves to their work build solutions that reach more diverse populations in innovative and impactful ways. Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders. As the 3rd largest Salesforce partner globally and in North America, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities, and exposing our people to meaningful work that aligns to their personal and professional goals.

Job Title: Salesforce Enterprise Delivery Leader – Toronto

The Salesforce Enterprise Delivery Leader develops and execute strategies to scale delivery excellence across our growing Salesforce Canada practice, with primary focus on our Toronto clients. The Enterprise Delivery Lead impacts the way Salesforce teams at Slalom manage engagements and provide transformational delivery leadership across our global portfolio of clients. Additionally, the Enterprise Delivery Lead plays an important role in creating meaningful work for our consultants.

Responsibilities:

• Help build and mentor a team to influence, enable, and scale our delivery roles and teams across Slalom to ensure consistent and high-quality delivery.
• Lead efforts to bring continuity to our Salesforce engagement management and delivery methodology to all Salesforce practitioners globally.
• Influence the job description, qualifications, and brand of Enterprise Delivery practitioners.
• Engage directly with senior client stakeholders as an Engagement Lead to provide Program Leadership on our most transformational engagements, ensuring delivery practitioners are set up to manage engagement risk, project financials, accounts receivable, defining deliverable content, and ensuring buy-in of proposed solutions from top management levels at the client.
• Perform oversight of large-scale, complex software delivery project/program management on client engagements, across single and multi-cloud Salesforce implementations
• Work with other Slalom teams to ensure successful adoption of delivery methodology.
• Provide guidance, coaching, mentoring, and day-to-day direction for a team of direct reports on a project(s); handle the performance feedback and annual review processes for direct reports.
• Provide expert guidance and lead business development opportunities, including writing SOWs and presenting solutions to perspective clients.
• Lead the efforts to capture best practices and develop case studies and other core deliverables to build solution offerings.
• Serve as a People Manager for people within Enterprise Salesforce Program and Solution Delivery capability and provide meaningful mentoring and advising to members of the practice.
• Build collaborative relationships across Slalom, including local market leadership, and other capabilities.
• Support recruitment, selection, staffing and onboarding of consultants to projects; assist in qualifying opportunities and work with people managers and consultants to assess project fit.
• Promote and influence employee and leader development and create opportunities for career progression.
• 70-75% target utilization at one or multiple enterprise client accounts.
• Travel Requirements: Willingness to travel up to 20%

Qualifications:

• 12+ years of consulting experience in delivery leadership relative to iterative software development as a Program Lead, Engagement Lead, and similar roles leading high touch projects.
• 5+ years of experience selling and delivering business solutions on the Salesforce platform; demonstrated ability to speak to the delivery approach(es) and considerations for different sizes and scales of projects and clients across Salesforce clouds.
• Experience in all phases of product development, software development, and testing lifecycles.
• Experience in management of established technology and product departments with mature program management processes and standards for both Agile and Waterfall project methodologies.
• Experience with recruiting and building out teams; experienced management with a strong history of mentoring others.
• Demonstrated professional growth and the proven ability to work cross-functionally.
• Familiarity with delivery governance and status tracking tools and processes to support oversight and quality assurance on a client project portfolio.
• Demonstrated track record of writing RFPs and SOWs, and reviewing proposals with clients and negotiating contracts.
• Expert business operations experience (e.g., invoicing, SOW, margins, utilization).
• Outstanding verbal and written communication skills to audiences of all levels including client-facing skills.
• Expert in agile software delivery methodologies: Scrum, Kanban, SAFe, XP, and Lean.
• Passion for building Salesforce and other software solutions with state-of-the-art technology.
• Embrace challenging situations and enjoy solving complex problems.
• Expert at project delivery, including all aspects of program management and the SDLC.
• Expert communication (verbal and written, in both English and French)
• Excellent mentoring and leadership skills.

Tangible perks

• Competitive compensation package
• $100 cell phone monthly reimbursement
• Registered Retirement Program (RRSP) & Employer Matching
• Tax-Free Savings Account (TFSA)
• Annual “Thrive Well-Being” Gift Card
• Family planning/ Fertility Benefit
• Maternity/Parental Leave Top-Up
• Medical & Dental Benefits
• Life and AD&D Insurance
• Access to Supplementary Life and AD&D Insurance
• Access to the Employee Assistance Program (EAP) and Inkblot Therapy
• And more!
• All benefits are subject to eligibility requirements

Slalom is an inclusive, equal opportunity employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will work to reasonably accommodate applicants’ needs throughout all stages of the recruitment and selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

Please note if you are hired at Slalom you will be required to complete a background check.