TEKsystems

Description

We are hiring for one of the leading digital e-commerce marketplace platforms in the US. Recently,the company became the subsidiary of a Fortune 500 international company and we are looking to expand our services aggressively. To support our ambitious growth agenda, we are looking for creative and passionate problem solvers to join our team as Customer Service Representatives.

You will provide multi-channel support to our customers, answering questions, providing guidance, and troubleshooting issues as they arise, as well as pro-actively working towards improving our services. Full training will be provided to the right candidates.

Responsibilities:

• Be the face of the company to our customers
• Handle customer inquiries and complaints
• Provide information about our products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Skills

Customer service, Call center

Additional Skills & Qualifications

ideal candidate

• 2 to 3 years of call center or customer service experience
• experience with customer chats and emails
• professional

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $16.50 - $16.50/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Hampton,VA.

Application Deadline

This position is anticipated to close on Jun 18, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.