Regional One Health

A Brief Overview

Responsible for the Lead functional support of hospital applications, processes and projects, along with understanding the technical functionality of the systems and processes for the Business at Regional One Health. Has direct responsibility for analyzing process re-engineering to more effectively utilize current systems' resources in support of the initiatives of the provider application team, ensures that the system is properly maintained and all business operation needs are met. Supports the functional and technical operation of all related systems, and leads the implementation of new systems, interfaces and updates systems. Partners with ROH Leadership and customers to analyze work process design and flow, improve processes and leverage the return on technological capabilities.

What you will do

• Acts independently as a functional and/or technical subject matter expert for core and advanced system functionality. Researches and identifies root causes and resolutions for system issues. Provides Leadership with recommendations to improve the functionality of the system and any additional related components. Escalates system issues with vendor and IT management as necessary.
• Supports the IT applications analyst staff to ensure that products and services are delivered in accordance with goals and objectives. Provides guidance to staff involved with assigned projects.
• Acts as a liaison to coordinate and implement IT systems, applications, and services.
• Advises or performs corrections to data as the business requires. Ensures that all proper approvals and documentation is on file for all corrections made in accordance with the department policy.
• Proposes, documents and implements new or revised processes relating to the systems and data.
• Leads project and works independently as related to new systems or upgrades to existing systems.
• Acts as resource responsible for all issue resolution within the system. Works with the appropriate teams to resolve systems issues and ensure prompt resolution. Will communicates as appropriate with functional leadership to ensure confidence in the issue resolution process.
• Designs, documents, and coordinates and/or manages processes and procedures related to system requirements. Maintains a directory of Standard Operating Procedures (SOP’s), updating existing SOP’s and creating new SOP’s as functionality and department direction dictate, utilizing department staff as necessary. Ensures the SOP’s accurately reflect business processes of the department; provides documentation to Internal Auditors as required.
• Assists with the planning, organizing, developing and implementing corporate-wide information systems.
• Provides appropriate controls and security necessary to ensure that software copyright/licensing agreements are complied with, according to policy.
• Ensures the provision of cost efficient information services and systems. Anticipates developments in fields of information technology. Writes recommendations for management review of enhancements to existing systems through ongoing review.
• Establishes and maintains effective relationships and communications within the organization, medical staff, reporting agencies, third party payers, vendors and others to provide required information and support.
• Attends in-services, educational programs, conferences and other meetings as required.
• Maintains professional license, certifications, reads appropriate articles, journals and other literature.
• Establishes and implements short and long term strategies to deliver services to customers within reasonable schedules and budgets.
• Trains and mentors employees to enhance their performance, development and work products.

Qualifications

• Bachelor's Degree License, Certificate, or equivalent combination of relevant education and/or experience in Information Systems, Healthcare or related field within assigned area(s) Required
• Minimum 5 years experience Work within Healthcare systems, Information Technology, or components system and a deep understanding of HIT and the required integration of systems Required and
• At least 1 year experience Prior experience with multiple system applications including Cerner Rev Cycle (registration and scheduling) Preferred and
• At least 1 year experience Must have experience managing employees. Required
• Physical Demands
• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently

Regional One Health is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.