Pacaso

About Pacaso:

Pacaso exists to enrich lives by making second home ownership possible and enjoyable for more people. Our innovative co-ownership model is the easiest, smartest and most responsible way for people to experience the joy of a second home. We provide all the benefits of true ownership without the hassles through our simplified financial structure, easy and equitable scheduling, and dedicated local property management.Founded by former Zillow executives, Pacaso has facilitated over $1 billion in gross real estate transactions and service fees across more than 40 markets nationwide, as well as internationally in Paris, London, and Cabo.

We have been featured in The New York Times, Wall Street Journal, Fortune, Forbes, CNBC and more.Pacaso is a certified Great Place to Work and has received numerous accolades for its workplace culture. Fortune and Great Place To Work named Pacaso to the 2024 Best Workplaces in Real Estate list. In 2023, Pacaso was recognized as a Best Workplace in the Bay Area™, and in 2022, it ranked among the Best Medium Workplaces™, Best Workplaces for Real Estate™, and Best Workplaces for Millennials™. Additionally, Pacaso was ranked #6 on Glassdoor's 2022 list of Best Places to Work and was one of LinkedIn's top startups in 2022.

Position Summary

The Housekeeping Quality Assurance Agent plays a critical role in ensuring Pacaso homes are maintained to the highest standards through detailed auditing and reporting. As part of the Central Housekeeping team, this agent is responsible for reviewing and auditing housekeeping inspection submissions to verify timely completion, accuracy, compliance with Pacaso standards and ensure our homes are Stay Ready for our next arrival. This role also supports continuous improvement by sharing performance data and quality feedback with housekeeping partners.

Key Responsibilities

Audit Housekeeper Inspections:

• • Ensure inspections are completed on time and thoroughly for every departure and homes are ready for their next owner stay.
  • Verify that required photo documentation is included and meets quality standards.
  • Provide feedback-based coaching to housekeeping partners and/or Market Operations on how to improve inspection submissions (e.g., better photo quality, proper documentation).
  • Confirm that maintenance issues are flagged appropriately and that housekeeping partners are submitting restock orders for consumables and supplies as needed.

Compliance Monitoring & Reporting:

• • Generate and send weekly inspection compliance reports to housekeeping partners, including completion rates, quality scores, and individualized feedback.
  • Track recurring quality issues and escalate to our Housekeeping Managers and Market Ops partners as needed.
  • Track partner adherence to service level agreements (response times, readiness deadlines) and flag recurring violations.

Cross-Functional Collaboration:

• • Work closely with the Central Housekeeping Manager and Market Operations to communicate inspection trends and quality gaps to improve Housekeeping Partner performance.
  • Collaborate with the Central Housekeeping Manager and Market Operations to resolve discrepancies in inspection data or follow-up needs.

Hours

• Sundays 4 hours in the evening
• Monday 8 hours
• Tuesday 8 hours

Or

• Sundays 4 hours in the evening
• Monday 8 hours
• Tuesday 4 hours
• Wednesday 4 hours

Qualifications

• 2+ years experience in quality assurance, property management, housekeeping operations, or a related field.
• Strong attention to detail and ability to identify inconsistencies in reports, photos, and written submissions.
• Excellent written communication skills for providing clear, actionable feedback.
• Comfortable communicating with internal and external stakeholders (housekeeping partners, Market Operations, etc.).
• Experience using Salesforce (or similar tool) for task management, reporting, or workflow oversight a plus
• Familiarity with Jotform or other form/inspection tools; ability to spot issues in data submissions.
• Ability to manage a large volume of inspections weekly while staying organized.
• Comfortable working independently in a remote environment.
• Fluency in Spanish a plus

Success in this Role Looks Like:

• Consistently high rates of on-time and complete inspections across the portfolio.
• Improved quality of inspections through clear and constructive partner feedback.
• A strong, reliable data flow to support decision-making and partner accountability

You’ll love working at Pacaso because of our ...

• Competitive salary and stock options.
• Unlimited, flexible PTO for exempt employees.
• Excellent medical, dental and vision insurance.
• Sponsored memberships to One Medical, Ginger and Carrot.
• 401(k) to help you save for the future.
• Paid maternity and paternity leave.
• Generous home office stipend and monthly cell phone reimbursement.
• Quarterly remote team building events and L&D opportunities.

Pacaso encourages applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions and ages, as well as veterans and individuals with disabilities.