The Opportunity
Role / Primary Responsibilities:
- This role is part of the IT System Account Management Team.
- The UK team consists of 4 System Administrators and the Team Manager, with the Manager having the overall day to day responsibility of the team.
- The System Account Management UK based Team are responsibility for the administration of the majority of the main IT systems and the access permissions across those systems.
- The team would be engaged in all projects that have a user impact, this would include upgrades to current systems the team support or any they would support from go live. This would also include the creation or changes to system related process documentation.
- The team are responsible for both the Internal and External User Access Audits, working alongside IT Security.
The Systems Administrator
The team work closely with the International IT teams across UK, EMEA, Asia and Australia. This would be via telephone, email, MS Teams and Service-Now to provide support where necessary.
The role is varied and demanding, supporting a wide range of systems.
The ideal candidate needs be a fast learner with awareness on how to maintain the firms systems in accordance with the requirement of IT, the business and Risk/ IT Security.
- They should have a broad experience of systems administration and experience within the key tasks below.
- Active Directories and Exchange 2016 - Account Management and system access.
- MS Azure 0365 and Exchange Online - Account Management and system access.
- Experience of a Joiner/ Leaver process.
- Experience with a Document management Tool (WorkSite)
- Experience of a time management system (Expert)
- Support of MS Teams
- Knowledge of working with a call management tool (Service Now)
- Responding to support tickets ensuring a rapid response to all problems, issues and queries
- Administration of systems such as DocuSign, GTM, Bighand, Google Gsuite, Jira and Interaction.
- Audit and update of the team's administration process documentation.
- Excellent communication skills, both written and verbal
- Take on projects that will involve balancing day to day support with project objectives
- Awareness of security principles around the protection of data on systems
Key Performance Indicators:
- Can do attitude and proven track record of working on own initiative in a similar role.
- Administer and maintain the firms systems in accordance with the needs of IT and the business.
- Good knowledge of a broad range of current system
- Experience of a law firm would be a distinct advantage, although not essential.
- Ability to work closely with others, but also self-motivated in managing their workload.
- Excellent verbal and written communication skills
- ITIL knowledge
Qualifications, Skills and Experience:
- The ideal candidate will be a fast learner with broad experience of systems administration
- Good communication skills, pro-active problem-solving and ability to work in a team
- Excellent interpersonal skills – including effective verbal and written communication and strong influencing and networking skills
- Positive attitude towards customer service
- Excellent planning and organisational skills, with a good attention to detail
- Excellent understanding of customer needs and ability to deliver a high level of service
- Flexible and pragmatic approach
- Strong Team Work Skills and a can do attitude, focused on meeting deadlines and on high quality deliverables
- Patience and ability to remain calm under pressure
Team
Information Technology
Working Pattern
Part time
Location
London
Contract type
Fixed Term Contract
Diversity & Inclusion
We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our Values—Human, Bold, and Outstanding.
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