About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The IDCS Project Manager will lead and manage customer projects from initiation to completion, serving as the primary point of contact and ensuring effective collaboration among internal and external stakeholders. This role involves coordinating resources, validating configurations, and managing logistics to meet project deliverables while maintaining clear communication and adapting to changing priorities. The Integration Project Manager must demonstrate strong organizational, communication, and time management skills to ensure client satisfaction and successful project outcomes.

Role Description

• Host and lead kickoff calls with customers and sales teams to establish project expectations.
• Serve as the primary contact and escalation point for projects, collaborating with customers, vendors, and IC personnel.
• Verify equipment stock levels and track project deliverables through regular meetings with customers and internal teams.
• Coordinate resources at the SHI Integration Center and Warehouse to fulfill customer project requirements.
• Maintain consistent communication with internal SHI teams to ensure client satisfaction and set clear expectations.
• Validate customer configurations with the engineering team and review build documentation for accuracy.
• Keep stakeholders informed of project milestones and action items, adjusting schedules for urgent requests and changing priorities.
• Record and distribute meeting minutes for all project-related meetings and activities.
• Manage and drive the completion of customer project action items.
• Coordinate shipping and delivery logistics domestically and internationally, involving escalation managers and planning onsite visits when necessary.

Behaviors and Competencies

Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.

Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.

Multi-Tasking: Can proactively seek out challenges, initiate multiple projects, and contribute to innovative task management strategies.

Follow-Through: Can independently track progress, make necessary adjustments, and ensure the successful completion of complex projects.

Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.

Adaptability: Can proactively adapt to challenging situations, anticipate changes, and make modifications to meet the demands of changing circumstances.

Prioritization: Can proactively identify high-impact tasks, initiate action plans, and contribute to process improvements.

Self-Motivation: Can proactively seek out challenges, initiate self-development projects, and contribute to personal or professional innovative ideas.

Skill Level Requirements

• Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied. - Intermediate
• Experience in various project management frameworks such as Agile, Waterfall, and Scrum to effectively plan, execute, and close projects. - Intermediate
• The ability to use diagramming tools effectively to create detailed and accurate diagrams for systems, processes, and architectures. - Intermediate
• The ability to effectively utilize applications like Word, Excel, PowerPoint, SharePoint, and Outlook to enhance productivity and perform various tasks efficiently. - Intermediate

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required
• 3-5 years of experience in a customer facing project management position
• Advanced certification such as PMP accreditation required

The base salary range for this position is $65,000 - $95,000. The estimated on-target earnings, or OTE, which includes a base salary and

bonus/commissions, are $70,000 - $100,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market

location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and

flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status