Western Union

IT Director, Billing and Collections – Vilnius, Lithuania

Are you an experienced IT leader with a strong track record in developing and managing complex financial systems? Do you possess expertise in global technology strategy, development, and operations of Billing, Credit or Collections systems? If you are ready to take on a key leadership role, driving technology governance and scalability across multiple global financial services platforms, we want to hear from you. Join Western Union as a IT Director, Billing and Collections – Vilnius, Lithuania.

Western Union powers your pursuit.

We are seeking a strategic and experienced IT Director to lead the global technology strategy, development, and operations of Billing and Credit & Collections Systems. This role is critical in ensuring the integrity, scalability, and compliance of revenue-related platforms across our global financial services operations. The ideal candidate will bring deep domain expertise, strong leadership, and a track record of delivering enterprise-grade financial systems. This role will be responsible for providing governance for our existing global team distributed across Lithuania, USA, Costa Rica and India, as well as leading the insourcing of labor from various vendors and building our corporate technology competence center. It will be reporting to Head of Core Financial Services Technologies in Lithuania. This person is expected to operate autonomously in many situations by making decisions, pushing progress, and communicating the decisions to the CIO and subsequently to the organization. We would like our new colleague to operate in a highly collaborative manner across a diverse set of stakeholders and operational owners but also disrupt and overcome a culture of consensus decision making.

Role Responsibilities

• Define and execute the global IT roadmap for billing and credit collections systems.
• Align technology initiatives with business goals, regulatory requirements, and financial compliance standards
• Oversee the architecture, development, and integration of billing and collections platforms with core banking, ERP, and CRM systems.
• Ensure systems support complex commissioning models, multi-currency billing, and global credit policies
• Ensure high availability, performance, and security of systems through robust monitoring and incident management.
• Ensure systems comply with global financial regulations (e.g., SOX, GDPR) and internal audit standards.
• Collaborate with Risk, Compliance, and Legal teams to manage credit risk and collections policy enablement
• Partner with Finance, Operations, and Product teams to define requirements and deliver scalable solutions.
• Provide executive-level reporting on system performance, project status, and risk mitigation.

Role Requirements

• 10+ years of experience in managing Billing and Collections solution for a large multinational company with specific background in functional strategy, program management, operations, and/or technology function
• At least 10+ years’ experience in leadership or management role, overseeing teams of developers, analysts, and administrators. Proven ability to lead cross-functional teams and drive large-scale Billing and Collections initiatives.
• Expertise in enterprise billing platforms (e.g., Oracle BRM, SAP Billing, Zuora) and credit collections tools (e.g., FICO, Experian, CACS)
• Experience with Oracle Database technologies (e.g., PL/SQL, database architecture).
• Familiarity with Oracle Cloud Infrastructure (OCI) and tools.
• Knowledge of integration tools (e.g., Oracle SOA Suite, APIs, Web Services).
• Understanding of integration with third-party applications.
• Awareness of Oracle’s evolving product roadmap, including migration paths to Oracle Cloud ERP.
• Familiarity with trends in ERP systems, AI, machine learning, and automation for continuous improvement.
• Extensive experience in global companies with several business verticals.
• Bachelor’s degree in business or finance, or Information Technology.
• Excellent written and verbal communication skills.
• Deep understanding of all aspects of a technology organization.
• Experience in managing ~100M and larger budgets in a highly complex and matrix environment.
• Strong understanding of core business processes (e.g., finance, procurement, HR).
• Ability to easily bridge teams, building collaboration and seamless touch points.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The monthly gross base salary range is 5,484 – 9,138 EUR. This range represents anticipated low and high end of the salary for this position. This role is also eligible for an annual variable target incentive (which may include long-term incentives, if eligible) that aligns with individual and company performance. Actual salaries will vary based on candidate’s qualifications,. skills and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Lithuania specific benefits include:

• Private Health Insurance (3 options)
• Life & Accident Insurance
• Additional days off
• Wide variety of discounts and special offers
• ⁠Free Fitness facilities
• Volunteering activities
• Referral program
• Relocation Buddy support upon request

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

07-31-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.