Amazon

DESCRIPTION

Kindle has changed the way books are published, sold and read across the globe. Independent authors are now able to publish and sell direct to readers through Kindle and print-on-demand offerings, enabling them to reach audiences like never before. Kindle readers are able to download any book in any language less than in sixty seconds. Come be a part of changing the way the world reads.

Key job responsibilities

• Provide support for incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple features and services owned by the team.
• Develop and maintain automation tools, processes to improve operational efficiency.
• Conduct thorough debugging and provide technical solutions through code modifications, configuration changes, and performance optimization.
• System and Support status reporting.
• Address software and security mandates for services owned by the team to ensure optimal health of applications.
• Work with support and development team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set.
• Curiosity to learn and adapt to latest tools and technologies, including Generative AI, to enhance operational efficiency.

A day in the life

As an Application Engineer III, you'll troubleshoot and address issues in complex distributed systems, while serving as a technical expert for your team. Your day typically involves leading technical deep-dives, analyzing system architectures and developing solutions. You'll collaborate with multiple teams to resolve critical issues, mentor junior engineers, and contribute to improving our support documentation and processes. Your expertise in multiple focus areas allows you to drive technical solutions while maintaining high operational standards.

BASIC QUALIFICATIONS

• 2+ years of software development, or 2+ years of technical support experience
• Experience troubleshooting and debugging technical systems
• Experience in Unix
• Experience scripting in modern program languages

PREFERRED QUALIFICATIONS

• Knowledge of web services, distributed systems, and web application development
• Experience troubleshooting & maintaining hardware & software RAID
• Experience with REST web services, XML, JSON

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.