Amazon

DESCRIPTION

Amazon Robotics (AR) develops state-of-the-art robotics solutions to power Amazon's world-class Fulfillment Operations, which handle more single items than any other company. Our collaborative team is at the forefront of building automated manipulation products to handle and process packages and singular items. Since 2012, Amazon has developed, produced, and deployed more than 750,000 robots across its operations network advancing technologies to help employees stow, pick and pack customer orders.

Our Global Robotics Deployment team is searching for a high energy Principal Technical Infrastructure Program Manager (TIPM) that can manage the complexity and diversity of Deployment Services delivered on behalf of our internal Amazon Robotics Solutions and Engineering customers in a variety of building-type use cases. As a Principal TIPM, Robotics Deployment you will be part of enabling a building-scale solution incorporating extensive automation in our journey to build the regionalized fulfillment network of tomorrow. You are responsible for managing New Product Introduction (NPI) Deployment Services committed to our AR customer(s). You ensure the successful delivery of a complete Customer Delivery Solution “package” at the service deliverable level and work with service owners across the entire Deployment organization to ensure requirements are met that lead to achieving commitments and exceeding customer expectations.

As the TIPM for Robotics Deployment you seek to maximize decision-making velocity by removing obstacles but recognize that maintaining reporting lines within functional disciplines is good for raising the bar within a discipline to achieve greater efficiency; you rely heavily on getting work done through others and you are a master of influencing others to meet deliverables. The Robotics Deployment STL works across service owners in Deployment to drive prioritization, maintain commitments, and manage all the associated cross-team communication. While the Robotics Deployment STL does not ultimately own headcount allocation by service, you are empowered to audit, evaluate, and escalate risk to the functional leader when headcount allocation is a driver of service delivery risk. Your role is critical to managing the total timing, overall risks/issues and dependencies, and scope changes to partner/dependent teams as required.

Key job responsibilities

As a Robotics Deployment STL your primary responsibilities are:

• Demonstrating ownership by acting as the Single Point of Contact (SPOC) for all things Deployment related with your Robotics customer, partner, and stakeholder teams
• Coordinating with each Deployment team on service deliverables: Deployment Readiness (DR), Systems Integration (SI), Robotics Deployment Engineering (Int’l and NA RDE), Strategy & Operations (S&O), Infrastructure Readiness (IR) on clear definition of the Customer Delivery Solution (set of services) and the respective measures of delivery success
• Establishing a mechanism and cadence to manage total Customer Delivery Solution status by deployment service
• Managing escalations or misalignments when there are risks to delivering committed services with high quality; facilitating/leading tradeoff decisions with customers, stakeholders, and partner teams when there are conflicting priorities
• Working with Deployment teams to determine whether a decision is a one-way or two-way door. Managing necessary discussions with customer and partner teams to manage expectations, impacts, and risks, associated with said decision(s)
• Ensuring role clarity as it relates to the service delivery teams and escalating to functional leadership when there are misalignments that impact delivering on commitments
• Developing and publishing a clear RACI to create transparency with customer teams and to drive ownership and accountability
• Leading any associated Lessons Learned, Root Cause Analysis, or Retrospectives with regard to Customer Solution Delivery
• Coordinating across internal teams (i.e. Robotics Supply Chain, Robotics Manufacturing, Global Engineering Services, and Global Safety & Support) to ensure alignment and enablement of delivering deployment services
• Exercising strong technical judgement to influence and drive deployment methodology expertise to program level decisions
• Ability to understand scalability requirements and determine feasibility of technology deployments at scale – acting as the voice back to Product and Engineering teams to protect for those requirements on emerging technical products

About the team

World Wide Technology Deployment (WWTD) offers services to our global customers to realize the full value of their automation solutions. We deliver safe, efficient, and high-quality integrations at scale to meet emerging network and business needs. We place emphasis on strong partnerships with up- and downstream teams to innovate and perform rapid experimentation to accelerate the readiness and scaling of complex solutions through simplified execution.

BASIC QUALIFICATIONS

• 7+ years of end to end services delivery experience
• 10+ years of technical product or program management experience
• Bachelor's degree
• Experience with service delivery and management of tradeoffs with customers
• Experience owning/driving service delivery strategy and definition
• Experience managing service delivery expectations across cross-functional teams, building processes and coordinating dependencies
• Experience with technical product management (HW and SW)

PREFERRED QUALIFICATIONS

• 7+ years working in a service delivery capacity
• Strong track record for delivering results through influencing others
• Ability to work effectively across multi-disciplined teams
• Ability to communicate clearly (both written and verbal), define problem statements, create a “one team” delivery model, and drive actions towards a common goal
• Ability to decompose complex problems and find straight-forward, simplified solutions
• Ability to understand the audience and communicate effectively to senior leaders

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.