In the 3P Heavy Bulky team, we are constantly innovating to deliver the best experience to customers buying heavy bulky products such as fridges, sofas and large-screen TVs. SellerFlex is one of our key program that enables Marketplace sellers to offer retail-like, high-quality experiences to customers, whilst Amazon manages end-to-end transportation. In this program, the Operations function ensures that sellers are well supported to meet Amazon standards so we deliver best-in-class delivery experiences to our customers.
The expectations from this high-visibility and high-impact role are to lead a large team of Operations Program Managers to solve sellers' operational challenges and drive business growth. In this role, you will work to resolve both short-term operations issues as well as contribute to the long-term vision of the program.
Key job responsibilities
You will:
Lead the UK SellerFlex operations team
Become an expert on program operational challenges and drive continuous performance improvement while the business continues its rapid growth. Develop and document operations processes so we can scale the team learning as we grow the business
Support internal partners, including sales and transportation in resolving complex sellers issues and escalations.
Monitor operational performance of selling partners and provide coaching/training on operational best practice
Report on daily, weekly, monthly operational KPIs and projects to senior leadership
Work with internal business intelligence teams to build the tools we need to monitor Program Customer Experience and Delivery Performance
Bachelor’s degree in Business, operations, engineering or in related field
Several years of experience in logistics, e-commerce, or supply chain in operations or program function
Experienced in leading large teams
Experienced in implementing repeatable processes and driving automation or standardization
Comfortable with ambiguity and able to manage multiple priorities
Ability to influence peers and stakeholders at all levels.
Exceptional interpersonal and communication skills.
Experience with Amazon Transportation, Supply Chain, Operations or Procurement
Strong structured thinking and problem solving ability to convert strategy into actions
Demonstrated experience in performing complex analysis
Experience with lean process, kaizen, six sigma, and process improvement
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