Overview

The Intermodal Operations Coordinator is the primary point of contact between NFI and its valued Intermodal customers. In this role, you will monitor shipment performance, communicate pro-actively and provide outstanding responsiveness to NFI’s customer base. This role reports to the Director of Intermodal Operations at our Mississauga, Ontario location.

Responsibilities

  • Exceed the expectations of NFI’s customers through effectively managing relationships;
  • Respond to telephone calls and emails from both internal and external clients;
  • Collaborate pro-actively with customers, vendors, drayage agents, and internal personnel in order to:
    • Track NFI Intermodal shipments;
    • Actively manage exceptions directly with NFI vendors;
    • Assemble root-cause analysis of systemic issues and escalate to NFI’s leadership team;
    • Notify customers of delays to their shipments, and provide en- route problem resolution and troubleshooting;
    • Provide tracing reports, on-time reports and other KPI’s to customers as required;
    • Ensure supporting documentation such as: POD’s, BOL’s, Images, OS&D forms etc. are provided to NFI by its vendors.
  • Keep all profiles and load notes (customer, vendor, etc.) up to date;
  • Schedule pickup and delivery appointments;
  • Reflect a positive attitude in all interactions with customers, vendors, drayage agents and peers;
  • Foster relationships with NFI’s customers to facilitate further growth;
  • Input updates into NFI’s operational system(s) to ensure that invoices and all supporting documentation is sent to NFI’s customers in a timely manner;
  • The above responsibilities are not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Qualifications

  • High School Diploma, General Equivalency Diploma, or equivalent experience and training.
  • Minimum 5 years’ experience in the transportation industry;
    • Ideally, with a specific focus on temp-controlled TL, LTL, and Intermodal transportation.
  • Strong verbal and written communication skills;
  • Proficient in using MS Office Applications (Word, Excel, Outlook);
  • Ability to thrive in a fast-paced environment which requires the use of multiple applications;
  • The ideal candidate possesses knowledge of multiple rail routings and equipment offerings;
  • Verbal and written bilingualism (French and English) is considered an asset.

Canada Equal Opportunity/Disability Statement

NFI is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.

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Confirmed 12 hours ago. Posted 30+ days ago.

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