Massachusetts Bay Transportation Authority

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

Job Summary

The Senior Director of Risk Management Strategies will partner with and report to the Chief Risk Officer (CRO) in managing the overall Risk Management functions, which include developing and administering the property/casualty insurance portfolio, engaging with stakeholders to conduct comprehensive analysis of risk profiles and risk exposures to determine appropriate types of insurance necessary to protect the physical and financial assets of the Authority. Through strategic risk initiatives and facilitation of cross-functional teams also focus on incorporating risk management and insurance principles and practices in the Authority’s business operations.

Work with in-house and outside counsel and key departments such as Real Estate, Procurement, Capital/Construction, Environmental, to provide contractual language in contracts/agreements that facilitates transfer of risk to third parties through insurance and indemnification and advise/assist in the development of strategic plans risk initiatives that would drive business decisions.

This position requires strong management and analytical skills along with exceptional interpersonal skills to communicate effectively with a variety of stakeholders.

Duties & Responsibilities

• In conjunction with CRO, develop Enterprise Risk Management tools, practices, and policies to analyze and report enterprise risks, and manage risks according to an Enterprise Risk Management (ERM) framework.
• Oversee the development and implementation of a strategic work plan to address short term/long term goals and objectives of Risk Management department to align with those of key stakeholders.
• Develop and implement risk assessment models and methodologies for existing programs and new initiatives for emerging rail/transit risk issues engaging key stakeholders and senior management in the process.
• Develop and administer risk management budget; including the forecast of funds needed due to insurance market fluctuations and change in conditions, consultative services and risk initiatives.
• Work with key stakeholders and in-house and outside counsel on all major contracts, agreements, licenses, RFPs, and procurements to provide contract language to address risk exposures, define responsibilities to minimize, eliminate or transfer of risk through insurance and indemnification language.
• Provide oversight of third-party claims in conjunction with MBTA Legal to provide large claim reporting to insurer(s) with assessment of claims management practices and projection of future liabilities associated with open claims/suits.
• Respond to time-sensitive ad hoc issues related to risk and insurance matters.
• Provide oversight and management of all aspects of the MBTA’s insurance portfolio for property and liability, providing critical analysis of risk exposures and risk retention, that result in reduction of premiums, operating expenses and/or enhanced coverages.
• Work with risk management team on the MBTA’s Property Program, working with internal and external stakeholders on maintaining Statement of Values (SOV) and pertinent data necessary to market and insure property program.
• Represent the Risk Management team on Risk Committees
• Maintain and build constructive relationships with insurance brokers, insurance carriers, and other key risk management partners.
• Ensure the organization's risk management policies and strategies are in compliance with applicable Federal, State and City laws and regulations.
• Perform all other duties and projects that may be assigned.

Supervision

• Will supervise one (1) director.

Minimum Requirements & Qualifications

• A Bachelor's Degree from an accredited institution in Business Administration, Finance, Risk, or related field.
• Ten (10) years' experience in roles related to risk management, program management, policy development, planning, and leading risk/safety initiatives, preferably in a transit environment.
• Seven (7) years of supervisory, managerial, and/or leadership experience.
• Demonstrated experience applying methods and techniques to mitigate risk issues by assessing safety hazards and implementing corrective measures.
• Excellent project management, problem solving, analytical, strategic thinking, decision making, and planning skills.
• Excellent interpersonal, communication and negotiation skills including project and/or
• Experience handling confidential communications and relationships with senior leadership.
• Demonstrated experience and results in collaborating with an executive team to drive organizational change.
• Ability to learn quickly, take direction, and work independently and to use creative, collaborative, and consultative approaches to resolve issues.
• Highly organized with a demonstrated ability to manage time, resources, and people across multiple complex and concurrent projects.
• Excellent communication, analytical, and presentation skills with ability to obtain buy-in with key stakeholders at all levels of the organization and influence their decision-making.
• Strong analytical and problem-solving skills; ability to understand, interpret, and present data.
• Proficient in MS Word, Excel, and PowerPoint or related software.
• Demonstrated ability to think strategically and work in a team environment.
• Demonstrated ability to work effectively with a diverse workforce.

Substitutions Include

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
• An Associates Degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
• A Master’s Degree in a related subject substitute for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience

Preferred Experience and Required Skills

• Risk Management and/or Property & Casualty Insurance Designation(s)

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including a physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting their positions and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. Recruitment team does not have access to existing employee data / history.
3. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA, but a valid work authorization and U.S. Social Security Number are required prior to starting work. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com.
11. Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.
12. Intern / Co-Op / Fellow Benefits: Employees taking part in an internship, co-op, or fellowship at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on city from which the employee commutes to work, at no cost. However, no additional benefits are currently offered for interns, co-ops, or fellows.

Employment Benefits at the MBTA

Full-Time Employees:

The MBTA offers comprehensive benefits packages to full-time employees. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:

• Insurance: Health, Dental, Vision, Life (basic and supplemental), and Long-Term Disability
• Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, and Holidays
• Retirement: Pension or deferred compensation 401(a), plus MBTA contributions
• Complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail)
• Tuition Reimbursement (up to $10,000 per year)
• Public Service Loan Forgiveness (PSLF) for student loans
• Commuter Choice Parking Program: Pre-tax benefits for parking
• Flexible Spending Account (FSA): Pre-tax benefits for healthcare-related expenses
• Discounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.com
• Shopping discounts via GovX.com
• Verizon and AT&T service discounts
• And more...

Internships:

Internship positions are not eligible for most MBTA Benefits. However, paid sick time may be incurred. Each intern also receives a complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail) to use throughout the duration of their internship. Please contact the assigned Recruiter directly or email internships@mbta.com for more information.

Disclaimer:

The above information is meant to be a general overview of the benefit programs offered by the MBTA, which may or may not apply to a specific position. This summary is not a contract and is not meant to change the provisions of union contracts or Authority policies and does not establish a binding practice. Please contact the assigned Recruiter directly or email hrstaffing@mbta.com for more information.

The MBTA is an Affirmative Action/Equal Opportunity Employer