Telus International

About the role

We are seeking a talented Dialogflow developer to join our team and help us build conversational AI solutions for our clients. As a Dialogflow developer, you will be responsible for designing, developing, and deploying chatbots and virtual agents using Google's Dialogflow platform. You will collaborate with cross-functional teams including designers, product managers, and other developers to deliver high-quality conversational experiences.

Key Responsibilities:

• Design, develop, and deploy chatbots and voice bots utilizing Google CCAI Dialogflow CX.
• Create custom components to enhance the functionality and performance of our chatbot ecosystem.
• Collaborate with developers, designers, and stakeholders to meet project requirements and user expectations.
• Apply natural language processing (NLP), LLM and machine learning (ML) techniques, including TTS, STT, and SSML, to improve chatbot comprehension and response capabilities.
• Integrate chatbot systems with backend systems, databases, and APIs for smooth data exchange and interactions.
• Troubleshoot and resolve complex technical issues by analyzing logs and debugging code.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field.
• Hands-on experience with the Google CCAI Bot framework.
• Proficiency in NLP, NLU, ML, and Conversational AI.
• Expertise in utilizing LLM (playbook - the new feature in Dialogflow CX)
• alongside the traditional Dialogflow CX.
• Proficient in Python programming language and JavaScript.
• Experience with automated testing is preferred.
• Familiarity with SQL and experience working with relational databases.
• Experience with integrating web services.
• Experience in architecting and building AI-powered chatbot applications using
• platforms such as Dialogflow, Microsoft LUIS, IBM Watson, Amazon Lex, RASA.
• Sound knowledge of cloud platforms (GCP, AWS, Azure).
• Experience with NodeJS and API integration.
• Strong analytical and critical thinking skills.
• Stay up-to-date with the latest trends and advancements in chatbot
• development

Some of our benefits and perks for you

• Educational support: Udemy for Business
• "Work-life balance" culture and flexible schedule
• Employee Stock Purchase Plan (ESPP)
• Support global projects in a multicultural environment

Additional Job Description

We are seeking a talented Dialogflow developer to join our team and help us build conversational AI solutions for our clients. As a Dialogflow developer, you will be responsible for designing, developing, and deploying chatbots and virtual agents using Google's Dialogflow platform.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.