Part of the OSS team supporting users on all IT issues, responsible for 1st & 2nd Level support in resolving and escalating all IT issues reported by users to the IT Manager & Global teams.

Responsible for Clients, Telephony & Mobile devices at numerous sites in the region.

Travelling required as part of the job (Valid Driving licence and passport will be required).

What we offer:

• Carry out 1st & 2nd level support on all IT related equipment
• Provide local onsite & remote support for all IT issues
• Resolve incidents created in ticketing system in time
• Will be responsible to roll out all Global & Local projects as assigned
• Identify & escalate priority issues to IT Management
• Responsible for MS Clients, Telephony & Mobiles in the region
• Any other tasks as assigned by the IT Management team

Tasks and Qualifications:

• Able to follow processes, plan & organise
• Able to meet deadlines
• Self-motivated and able to work on own initiative and within a team.
• Positive attitude and willingness to go extra mile in resolving issues.
• Travelling will be required to all the entities within the region.
• Minimum 2 to 3 years’ experience in an internal infrastructure support role is a must.
• Ability to support Microsoft Office 2016 and 365 an advantage.
• Supporting knowledge of mobile devices (IOS & Android), will be an added advantage.
• Experience with software deployment methodology (experience with SCCM would be advantageous).
• Diagnosis and solving of hardware/software faults.