Innova Solutions

IT Support Manager – Onsite Tampa

Innova Solutions is seeking an

IT Support Manager to lead and oversee the IT Services team, ensuring smooth daily operations. This role involves mentoring, motivating, and training team members to meet departmental goals while maintaining strong communication with senior management to align initiatives with strategic objectives.

The IT Support Manager will be responsible for managing Help Desk operations, providing technical assistance to IT employees on hardware, software, peripherals, and networked systems. Advanced troubleshooting, deployment of applications, and maintaining up-to-date technical documentation are key aspects of this role.

Key Responsibilities

• Team Leadership: Supervise, coach, and develop IT Services team members, driving performance and growth.
• Communication & Strategy: Keep leadership informed of challenges, updates, and opportunities within Help Desk and Desktop Support.
• Project Management: Define scope, set goals, and oversee IT projects, ensuring timely execution and business alignment.
• Technical Support: Provide advanced troubleshooting for Windows OS, Office applications, call center software, and core processing systems.
• Systems Management: Oversee deployment, monitoring, upgrades, and support for computing infrastructure, operating systems, and software patches.
• Help Desk Efficiency: Ensure timely resolution of support tickets and maintain technical documentation.
• Software Compliance: Manage licensing requirements for desktop applications and other critical programs.
• Disaster Recovery: Develop and implement a robust disaster recovery plan for Help Desk systems.
• Process Improvement: Continuously evaluate and recommend new technology solutions to enhance system performance.
• Policy Development: Create and maintain guidelines, procedures, and compliance frameworks for the Electronic Services team.
• Change Management: Ensure adherence to IT Change Management processes.

General Accountabilities

• Uphold IT guiding principles through leadership and key initiatives.
• Maintain strict confidentiality of member and employee information.
• Ensure compliance with institutional regulations

Required Skills & Experience

• Bachelor’s degree in technology or management-related disciplines (or equivalent experience).
• 2+ years of supervisory experience or 5+ years of progressive IT support experience.
• 5+ years in Help Desk or desktop support, providing direct end-user technical assistance.
• Expertise in Windows OS, Windows Server, and Microsoft Office applications.
• Strong customer service and troubleshooting skills.
• Experience with ITIL frameworks (certification preferred).
• Familiarity with Quest/Kace ticketing systems is a plus.
• Experience in automating software installations and mass deployments is highly desirable.
• Excellent communication and interpersonal skills for effective collaboration.
• Ability to work independently and meet tight deadlines.

Compensation Package:

• Base Salary: $110K–$115K
• Annual Bonus: Target of 7%–11.25%, with recent payouts closer to the higher end.
• Salary Increases: Annual merit-based raises determined by individual performance and company success.
• 401(k) Matching:
• 8% contribution, fully vested immediately.
• 100% match up to 6% of employee contributions.

PAY RANGE AND BENEFITS:

Pay Range- $110-128K/year USD/year range

Benefits:

Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Website:

https://www.innovasolutions.com/

Innova Solutions

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Thank You!

Team Innova Solutions